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Ruger SR9C and Ruger Customer Service

This is a discussion on Ruger SR9C and Ruger Customer Service within the Ruger Pistols forums, part of the Pistol & Revolver Forum category; Bought a new SR9C in December. Put about 350 rounds through it, various ammo (Blazer Brass 115gr, PMC 115gr, Rem UMC 115gr, some range handloads) ...


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Old January 30th, 2013, 07:27 AM   #1
 
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Thumbs up Ruger SR9C and Ruger Customer Service

Bought a new SR9C in December. Put about 350 rounds through it, various ammo (Blazer Brass 115gr, PMC 115gr, Rem UMC 115gr, some range handloads) all with 20 - 30% failure to reset the trigger. All I guess would be mainly "target practice ammo". I would have loved to run a wider variety of ammo, but availability really limited my choices for now.

I read, then followed a ton of great info here on breaking the gun down, thoroughly cleaning/degunking, proper lube, etc. Went back to the range, still had issues. Thumbs up to all the great info here.

So off it went 1 week ago to Ruger. 1 week including shipping time it's back in my hands. New Trigger Reset Bar and Trigger Reset Assembly (as described on the work order returned with the gun). Work order also indicates they fired 45 rounds through it with zero failures. Left it dirty to show what they did, which I'm fine with.

Function check looks like the problem is fixed, but I won't know fully till I hit the range this weekend.

I'm really writing all of that as my backstory to simply compliment Ruger on their excellent warranty and customer service. Every company has product issues, there is no 100%. What a company does after they have a problem is the true test. So, I've read a bunch a rave reviews here and elsewhere on Ruger as a company and I'm here to add mine to the heap.



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Old January 30th, 2013, 07:44 AM   #2
 
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Congrats on a positive experience. Enjoy your SR9c
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Old January 30th, 2013, 08:21 AM   #3
 
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Quote:
Originally Posted by hopwheels View Post
Every company has product issues, there is no 100%. What a company does after they have a problem is the true test. So, I've read a bunch a rave reviews here and elsewhere on Ruger as a company and I'm here to add mine to the heap.
Thanks for your honest and sensible review. Reality is simply that in almost any production facility there will be some errors in quality control. That is especially true when a facility is overwhelmed with unfilled orders. Enjoy your new Ruger. The SR9C is a winner!
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Old January 30th, 2013, 09:50 AM   #4
 
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Thanks, good to know.
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Old January 30th, 2013, 05:04 PM   #5
 
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i had the same issue with mine and just like you i sent it out and got it back in a week. i was extremely happy with the service and how fast it took.

you might even have a free hat on its way to you in a few weeks. i recieve one about two weeks after with a letter thanking me for using their service dept or something like that
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Old January 30th, 2013, 06:00 PM   #6
 
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Exact same problem here and exact same great customer service experience!
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Old February 3rd, 2013, 03:25 AM   #7
 
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Update: Fired the same three types of ammo yesterday through my SR9C...PMC Bronze 115gr, Blazer Brass 115gr and Rem UMC 115gr. Zero failures, zero failure to reset trigger! Pretty happy!
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Old May 16th, 2013, 10:00 AM   #8
 
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Quote:
Originally Posted by hopwheels View Post
Update: Fired the same three types of ammo yesterday through my SR9C...PMC Bronze 115gr, Blazer Brass 115gr and Rem UMC 115gr. Zero failures, zero failure to reset trigger! Pretty happy!
Have you had any issues with the trigger reset since this last post? I purchased my SR9C 2 weeks ago, fired 250 rounds on 2 separate occasions and had issues with the trigger not resetting to the forward position. I contacted Ruger and mailed it today(prepaid overnight)
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Old May 16th, 2013, 10:09 AM   #9
 
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Quote:
Originally Posted by Cutlass516 View Post
Have you had any issues with the trigger reset since this last post? I purchased my SR9C 2 weeks ago, fired 250 rounds on 2 separate occasions and had issues with the trigger not resetting to the forward position. I contacted Ruger and mailed it today(prepaid overnight)
You need to make sure you follow the videos on Rugers website(disassembly, cleaning , re-assembly). If you do not, you can bend the trigger bar, causing reset problems.
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Old May 16th, 2013, 10:36 AM   #10
 
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Thank you. I was hesitant to bend the bar fearing that it would void any warranty repairs etc. I noticed that the trigger bar was rubbing against the polymer frame of the gun. What you said may fix the issue though. I have sent it to Ruger for repair.
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Old May 21st, 2013, 07:22 PM   #11
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Very encouraging, not that i want to deal with ruger's customer Service anytime. But very reassuring that they treat their customers well.
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Old May 22nd, 2013, 01:28 PM   #12
 
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Ruger CS is top notch . I had the chance to speak with Mr. Kramer. He is a true gentleman. I have nothing bad to say about him or any customer service rep. with which I have had dealings.
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Old May 22nd, 2013, 06:44 PM   #13
 
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Agree about Ruger CS being A+. Sent mine in for the same thing and had it back in one week good as new. No issues since.
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Old May 24th, 2013, 11:33 AM   #14
 
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Comtemplating sending back my SR 45 for a magazine/slide release issue. Your post encourages.
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Old May 24th, 2013, 05:47 PM   #15
 
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Ruger CS

I bought a SR9c used. It looked like it had only been fired a few times.

It would not reset about 1/2 the time. I called Ruger CS, had a shipping label in less than 10 min. Sent the gun and mags, got it back fixed in less that 2 weeks.

Now my SR9c works like a new pistol should

Great customer service
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