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Safety stuck in "off" position on brand new EC9s

This is a discussion on Safety stuck in "off" position on brand new EC9s within the Ruger Pistols forums, part of the Pistol & Revolver Forum category; After waiting for months for financial reasons, I finally bought my EC9s at my local shop today. While dry firing a bit, I noticed that ...


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Old February 3rd, 2020, 03:04 PM   #1
 
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Angry Safety stuck in "off" position on brand new EC9s

After waiting for months for financial reasons, I finally bought my EC9s at my local shop today. While dry firing a bit, I noticed that the safety clicked off easily -- as it should -- but was very stiff going back on.

Next, I took it down to give it a first cleaning before shooting -- and remembered what I didn't like about my LC9s (sold a few years ago, but not for this reason: I loved the pistol): getting that little pin out while holding the slide 1/8" back is a PITA.

But OK, I did it. Cleaned it up using some Q-tips and a little cleaner (Frog Lube), and reassembled it. At first, the safety problem was similar: easy off, but very stiff going back on again. I kept working it while wearing a leather glove on my left hand for a bit more leverage. I thought maybe it'd break in.

Then after about a couple of dozen clicks, it froze in the off position. I couldn't budge it. With a pair of large pliers I could twist it to the on position. I kept working it for another two dozen switches, but it didn't loosen up a bit.

Worse, it started feeling "gritty" when going back to "on", almost like there's sand in it. When I turned down the sound on the computer, I could hear what sounds like a gritty sound when the safety is going to "on", but not at all when switching it off, which was still easy.

By the time this problem appeared, Ruger Customer service was closed (just after 6 pm EST). I'll call them tomorrow, but I fear this will have to go back.

I did a search in this sub-forum on the keyword "safety stuck", but found nothing even a little similar to this. Wondering if anyone has ever experienced anything like this.

Da'yum. This is so disappointing after pinching pennies for months.

I'll keep you posted.




Last edited by Katahdin-1022; February 3rd, 2020 at 03:07 PM.
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Old February 3rd, 2020, 03:42 PM   #2
 
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Ooh, sorry to hear this, can you see anything with it field stripped?
Best,
Rob
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Old February 3rd, 2020, 03:52 PM   #3
 
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Thanks, Rob. No, I didn't see anything with it field stripped. After I heard the "gritty" sounds, I took it back down and looked closely under a bright LED studio light with a magnifying glass, thinking I might see some ... dust, or specks or something. Nada did I see. That little area where the safety is housed is pretty closed up, and of course, I'm not capable of going in there.
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Old February 4th, 2020, 03:27 AM   #4
 
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Call Ruger customer service, they might or might not be able to help you on the phone as they did with me for a different issue. If they can't they will email you a shipping label to print and you will send them the gun. While it's very annoying to have to deal with a problem on a brand new gun, Ruger has great customer service and will make you happy with the purchase.

Please let us know what happens.

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Old February 4th, 2020, 09:19 AM   #5
 
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Thanks, CZMan. Yes, I'm confident that Ruger will take care of the problem one way or another. It's why I buy Ruger guns exclusively anymore. I plan to call Customer Service today.

The hassle for me is two fold: I have no printer and no of no one near me that does, so cannot print a mailing label. Second, I have no car, and there is no FedX place in this little town. Not sure how I'm going to be able to ship it.

But yes, regardless, I will update this thread as I learn new things.
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Old February 4th, 2020, 10:31 AM   #6
 
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OK, here's an update, and it seems like this could work out well.

I spoke to Ruger customer service (it's so nice to speak with a company where everyone speaks fluent English) and explained the issue. Not surprisingly, he said send it back. He offered to mail me a label, but said the easiest route given my transportation issues and no FedX in this small town would be to just take it back to the dealer and let him send it back to Ruger.

So I called the dealer, and spoke with the owner. I think he feels a little bad that they didn't catch the issue before they sold it; he actually apologized for that. So I'm going to carry the pistol back to him tomorrow (luckily, he's just across the street from where I have a doctor appt tomorrow anyway).

To my surprise he also said they've ordered new EC9s's -- I got the last one there in stock -- and that when they arrive, probably by the end of the week, he'll just give me one of them. Not sure how that works, exactly, but I said YES! Wonderful.

So, we'll see how it turns out. I'll report back here once all is done.
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Old February 4th, 2020, 10:45 AM   #7
 
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Quote:
Originally Posted by Katahdin-1022 View Post
OK, here's an update, and it seems like this could work out well.

I spoke to Ruger customer service (it's so nice to speak with a company where everyone speaks fluent English) and explained the issue. Not surprisingly, he said send it back. He offered to mail me a label, but said the easiest route given my transportation issues and no FedX in this small town would be to just take it back to the dealer and let him send it back to Ruger.

So I called the dealer, and spoke with the owner. I think he feels a little bad that they didn't catch the issue before they sold it; he actually apologized for that. So I'm going to carry the pistol back to him tomorrow (luckily, he's just across the street from where I have a doctor appt tomorrow anyway).

To my surprise he also said they've ordered new EC9s's -- I got the last one there in stock -- and that when they arrive, probably by the end of the week, he'll just give me one of them. Not sure how that works, exactly, but I said YES! Wonderful.

So, we'll see how it turns out. I'll report back here once all is done.
Glad to hear that you're having some good luck these are my Florida Palm Trees wishing you good shooting fun

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Old February 4th, 2020, 12:01 PM   #8
 
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Quote:
Originally Posted by CZ Man View Post
Glad to hear that you're having some good luck these are my Florida Palm Trees wishing you good shooting fun
Thanks for the trees! I'm about as far north on the east coast as you are south.

I spent four months with a college buddy and his wife (whom I didn't like in college and like even less now ) in Ocala a few years ago, November through February. It was a beautiful area, but we had temps in the high 90's in December. I thought I was going to roast. I'm much more acclimated to minus singles during winter with highs topping out in the 30's F. I also got the worst (and only) case of chiggers I've had since I was a kid in TN. I'll take cold and snow over chiggers and heat.

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Old February 4th, 2020, 12:22 PM   #9
 
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Originally Posted by Katahdin-1022 View Post
Thanks for the trees! I'm about as far north on the east coast as you are south.

I spent four months with a college buddy and his wife (whom I didn't like in college and like even less now ) in Ocala a few years ago, November through February. It was a beautiful area, but we had temps in the high 90's in December. I thought I was going to roast. I'm much more acclimated to minus singles during winter with highs topping out in the 30's F. I also got the worst (and only) case of chiggers I've had since I was a kid in TN. I'll take cold and snow over chiggers and heat.
Keep the chiggers and I'll take the heat

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Old February 4th, 2020, 12:35 PM   #10
 
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Glad they are making it good! Ruger is a good company I think. My safety is hard to get engaged but I think they do that so you don't actually put it on when you need it off.
I really think you'll like it once they get yours lined out. I'm on 12 hour nights right now and it's raining like crazy. Looks like no shooting or fishing probably on my days off. That's February for you though. If it doesn't rain it will snow. Glad it's a short month.
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Old February 4th, 2020, 12:49 PM   #11
 
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CZMan, I left the chiggers in Florida when I came back. So glad we don't have them here. Deer ticks with Lyme disease are bad enough. No poisonous snakes up here either (you guys have rattlers, moccasins, copperheads and coral ), nor gaters nor pythons.

1187mg, yes, I'm sure I'll like the pistol, whether this one fixed or a new one if the dealer swaps. (I'm going to do the latter if possible, and I think he's a person of his word. It'll at least be quicker than waiting for a repair, and it starts fresh.)

I'm sure I'm going to like the EC9. Safety issue aside, it feels great, and a bit like coming home. I owned an LC9s a few years ago (sold it when I thought I was going overseas to the UK for a very (very) extended stay (potentially permanent) and couldn't own it there). I loved it. It was my EDC then.

But honestly, I think I'm going to like the EC9 even more. I like the simplified sights (even more after I put a dab of neon orange on the front post).

And yes, I know what you mean about the fact that putting the safety back on is a bit more difficult, and I agree with your reasoning about why it is that way; makes sense to me. My LC9s was the same. I could click it off with a swipe of my thumb, but even when it's working well, I'll likely have to use my off-hand to put it on. The swipe up doesn't work well with these pistols -- and I'm OK with that.

I'll always have the safety on when at home, but when away from home, I usually leave the safety off. In a real emergency, it's one less thing to deal with that requires those finer motor skills which sometimes shut down in a crisis.
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Old February 4th, 2020, 02:14 PM   #12
 
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Katahdin
I also have a Ruger EC9s but mine has the Crimson Trace lazar sight. I really loved the lazar sight so much I got one for my LCP2. with the EC9s at 10 & 20 ft. I can put 10 shots in a 3 inch circle firing fast. The biggest problem I had with my EC9s is the magazine release was very difficult to push and get the magazine to release. After sending it to Ruger twice I finally fixed it myself with a little filing of the internal latch. I have never had any problems with the safety.
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Old February 4th, 2020, 02:18 PM   #13
 
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Quote:
Originally Posted by NICKEL CITY DUDE View Post
Katahdin
I also have a Ruger EC9s but mine has the Crimson Trace lazar sight. I really loved the lazar sight so much I got one for my LCP2. with the EC9s at 10 & 20 ft. I can put 10 shots in a 3 inch circle firing fast. The biggest problem I had with my EC9s is the magazine release was very difficult to push and get the magazine to release. After sending it to Ruger twice I finally fixed it myself with a little filing of the internal latch. I have never had any problems with the safety.
I am glad you like the laser. I have a Lasermax on my LC9S Pro and don't like it at all. The only reason I keep it on the gun is because I keep the gun on my night stand when I sleep and in a dimly lit environment it is a big help.

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Old February 4th, 2020, 04:03 PM   #14
 
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My safety lever will never break, none of my guns have any.
I hope Ruger CS comes through for you....or you get a new gun
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Old February 4th, 2020, 04:44 PM   #15
 
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^Three more fine posts^ so characteristic of this forum.

Thanks to all who've checked in.

I'm eating dinner now -- a meatball sub
-- and watching GoT, sn 2, ep 1.
{Khal Drogo died. Dragons are next.}

So, no more comments from me tonight.

But I'll update no later than tmw this time ..
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