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Safety stuck in "off" position on brand new EC9s

This is a discussion on Safety stuck in "off" position on brand new EC9s within the Ruger Pistols forums, part of the Pistol & Revolver Forum category; Originally Posted by Nomadic Paladin Don't overthink the cleaning rag. They sometimes give them to people as an apology for the hassle. Yeah, I really ...


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Old March 2nd, 2020, 12:58 PM   #31
 
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Quote:
Originally Posted by Nomadic Paladin View Post
Don't overthink the cleaning rag. They sometimes give them to people as an apology for the hassle.
Yeah, I really just put that in as a joke; hence the emoticons.

Good point about checking the other parts for spec, which may explain the extractor replacement. I read about a problematic extractor in another thread on this forum before I purchased this. That author posted a pic showing the extractor being slightly "tilted", that is, not fully level with the frame. Turned out to be a problem, IIRC, that had to be replaced.

When I picked up my pistol at the shop, I noticed that mine was also tilted, but much less than in the photo in the other thread. I told the owner about it, and he looked at it, and said, "Hmm."

So maybe Ruger said,"Hmm", also, but then replaced it to be sure. Your idea of saving shipping costs makes good sense.

And yeah, maybe the owner was trying to make himself look good, or it could have been that he just didn't think through the logistics of the issue before making the offer, then needing to back track later after he did. He's quite young for a gun shop owner -- in his thirties -- so probably not very experienced yet.

My sense is, he's an honest person who wants to do right by his customers -- this is a small town (less than 4000 people) in a HUGE rural area (nothing north of here but trees, lakes, swamps, bear, moose, mosquitoes and black flies -- and a handful of crazy people -- until you reach Quebec), and he's one of the only gun shops in the area. He knows that word of good service will spread, so ....

I'll also point out something about his character that I didn't mention before. When I first priced the pistol months before I purchased it, it had a price tag of $249. When I went to pick it up, the price tag read $269. I said, "Whoa! The price went up?!"

He responded, "Yeah, at least through our distributor. But I'll give it to you for $249 like I quoted you before." And he did.




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Old March 6th, 2020, 04:35 PM   #32
 
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Friday night. I'm pretty pissed off right now. I'm almost in disbelief, expecting to wake from a bad dream.

With some amount of effort, I got to the local gun shop this afternoon and picked up my EC9s, just back (days ago) from Ruger repair. They replaced the safety and extractor.

While I was waiting for the background clearance to go through, I tried out the repaired safety. Clicking off was easy with my strong hand gripping the pistol. Clicking on was still stiff and required my off hand. I noted that to the shop owner. But OK, at least it would go off.

I was so glad to get it back. For three weeks, when I left home, I felt half naked without it. (Most here have multiple handguns. I do not; this is my only one.)

After dinner, I was watching some Netflix and working the safety to see if the flip back on would loosen a bit with use. With the orange mag in, I was doing some dry fire also, trying to get use the trigger.

Within only a few clicks, it happened. Exactly the same thing that happened last time: the safety is stuck in off position. After a few dozen clicks, in less than ten clicks, it froze. I couldn't budge it with bare fingers. I put on a pair of leather gloves and managed to work it another dozen times. Then, frozen. Wouldn't budge.

Again with the pliers. I can work it off easily, BUT going back on feels like there's fine sand in the mechanism. I can feel it.

This is NOT OK with me. I waited three weeks for another safety issue?

I'll call Ruger tomorrow (Saturday). But I'm done with this now. I don't want to wait another three weeks. I want to start over. I want a new pistol. Period.

But there's a bigger issue here. What's wrong with this one that the safety sticks off, is repaired, and then sticks again almost immediately? Something's wrong.
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Old March 6th, 2020, 05:55 PM   #33
 
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Kat
I feel sorry for you. I also have a Ruger EC9s but my safety works fine. I think it is time for the LGS to give you a new gun and work with Ruger to get the other one replaced on his time not yours!
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Old March 6th, 2020, 06:56 PM   #34
 
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Ouch, so sorry to hear this.
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Old March 6th, 2020, 07:20 PM   #35
 
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Nickel and Rob, thank you both, sincerely.

After a long day involving mostly a doctor's appointment to review my recent Holter monitor test (an EKG that you wear for 48 hours) to try to diagnose a cardiac arrythmia that's causing me to nearly pass out, and learning that my referral to a cardiologist may take over a month (check my location; no real surprise there), I went to bed at 10 pm because I have to be up early morning for a ride to the grocery store.

But I couldn't sleep for thinking of this. I actually began to think, "Maybe I just need to ask for a refund and consider a different handgun." M&P Shield 9 version 2 came to mind, but I don't like its shape so much. I'd rather stay with Ruger -- even with this fiasco -- but I don't want a larger gun (e.g., Security 9 or SR; I like compact). I thought maybe an LCR, even the one in 9mm (not in my budget for another two months, but ...)

Problem: I ordered my Alien Gear ShapeShifter Shoulder Holster last night in anticipation of getting my EC9 back. It's at least two weeks off, so I could probably change the order to a different gun. But they don't make it for revolvers, so the LCR is out. And I need a shoulder holster for my situation; OWB, IWB etc won't work.

So, Nickel, I agree with your suggestion. After the grocery in the morning, I'm going to call my dealer about this. But I may call Ruger first.

As a famous baseball player used to say, it's not over 'til it's over.
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Old March 6th, 2020, 07:50 PM   #36
 
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Closing in on midnight Friday. Still seeking alternative pistols should it be necessary.

I've owned SW handguns before, one pistol (I was young, didn't understand much about pistols and bought one that was too large for me), and several revolvers, including a 642 in .38 spl. Put some Hogue full sized monogrips on that little puppy for control. Loved it. Wish I still had it.

But found this "compact" by them, their 9c. 6.5" long, 24 oz . But it could work in a good shoulder holster.

Still, I'd rather own a functional EC9. I just like the minimalist design. It fits me and my lifestyle. So I hope to solve this more easily.

I feel sleep coming soon. Thinking of a rib-eye steak for dinner tomorrow night, maybe with a good Cabernet.
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Old March 8th, 2020, 06:21 PM   #37
 
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Sunday, 9:21 pm. (In a minute, it'll be 10:22 in daylight savings time.)

Something interesting, inexplicable (at least by me), and unexpected has happened to the thumb safety on my EC9. It's smoothed out. It's functioning "normally" now. I'm amazed, and can't explain it.

But an hour ago, I ate part of a 1 lb rib-eye broiled in the oven (after searing in the iron skillet) with a large plate of salad greens, and am in digestion mode before sleep on the cot.

And I am rewatching The Witcher, Sea 1, Ep 1 on Netflix ("Toss a coin to your witcher ..."), so I'll describe it on Monday.

Or Tuesday, after speaking with Ruger customer service, seeking an understanding of ... what happened to the safety to make it work again.
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Old March 8th, 2020, 08:05 PM   #38
 
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Op if you ever have a problem with a gun again I would not use a pair of large pliers to force something like the safety to move. Since that part is made to move by a finger turn it should not be forced. Probably more likely to break a part when it is clearly in need of being fixed. I trust Ruger will get it ready for the next owner.
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Old March 9th, 2020, 07:50 AM   #39
 
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Stoble, I take your point, and will not. But to clarify, when I used the pliers, I used them gently. I know, seems like an oxymoron: gently used pliers. But that's an accurate description. I grasped the safety and twisted my wrist easily. It really didn't take much force to move it. I suspect that the amount of force used was no more than that exerted by a larger person with strong hands, but more than my older, smaller hands could manage.

I did it mainly because I wanted to see if I heard that "gritty" sound, and make sure that it would budge at all. Besides, at least the first time, I figured that something was already broken and it was going to have to go back.

But still, point taken. I've learned what I wanted about the issue now, and won't use pliers again.

I'm off to an appointment for a few hours, but this evening, hopefully after talking with Ruger, I'll explain what's going on with it now. Truly bizarre that after all that, it's working better now. I won't say perfect, but better, and manageable. I'm going to see what Ruger says by phone before making a decision to send it back again or just live with it.
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Old March 9th, 2020, 12:12 PM   #40
 
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I called Ruger. As always, the rep was patient, kind and knowledgeable with a sense of humor. I had her look up my serial number -- so she saw what repair did -- then told her the full story, from what motivated my sending it in, and what happened since last Friday when I picked it up.

Her comment: not a clue what happened to make it freeze up again after repair, or why it's functioning better now. Best guess: a new safety, needed a bit of adjustment time. But she admitted, she couldn't explain it. She made it clear that she's not a smith/repair person, but that was a guess.

Her advice: keep using it as is, and if it goes south again, send it back. (I didn't broach the subject of replacement.)

So, OK, for now, this story comes to a close. I'll be interested to hear/read if anyone else has this problem in the future, or if this was just a one-off weirdness.

Moving on ...
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Old March 9th, 2020, 12:17 PM   #41
 
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Probably does not need to be said, but make sure the safety actually works! Besides being able to move it.
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Old March 9th, 2020, 01:03 PM   #42
 
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Itcnav, good point. And yes, I have tried it repeatedly by first making sure there's no round in the chamber, then pulling the trigger. It works fine, and that's reassuring.
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Old March 9th, 2020, 01:41 PM   #43
 
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Followed your adventure here and I hope you get a chance to work with Ruger and or the LGS to get the issue resolved. My experience with Ruger is nothing but good and I am confident you should get a working EC9s. My Ruger EC9s has been good to me and I wish you the same. Never came across a issue like yours and I am very curious how it will all work out. Just hang in there.
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Old March 9th, 2020, 01:45 PM   #44
 
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Have you had any problem with extracting magazines from your EC9s? I had some with mine and sent it back twice without it being fixed. I finaly fixed it myself and I am now happy with my Ruger.
NCD
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Old March 9th, 2020, 02:10 PM   #45
 
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Rick, thanks much for your kind words and encouragement. I'll certainly post an update here in the future after I have time to work with it. I'm dealing with diagnosis of a medical issue -- they're getting close; I'm told it responds well to treatment. I've been referred to a specialist, but in this part of the US (quite remote in a relative sense), I may have to wait a month to get in to see him. Since the only range is quite a ways away and I'm transportation challenged, and since the swamp on the other side of the highway -- my defacto range -- is still under 15" of snow, and I'm under doctor's orders to remain fairly inactive until this problem is diagnosed and treatment begins, it may be a while before I get to actually shoot it. I'll certainly post when I do, but it's reassuring that Ruger did fire 21 rnds and it worked. Good start.

NCD, I'm pretty sure I read your thread about the magazine issue, and about how you resolved it -- though I don't remember the details now, but it seemed reasonable.

Fortunately, so far, I've had no mag issue at all. It pops in securely, and stays there. Even though I can't get out and shoot it, I'm spending a lot of time handling it, dry firing with the orange mag, etc. No surprise, I like it so far, even with this hassle. I liked my LC9s, so it's not surprising.
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