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Safety stuck in "off" position on brand new EC9s

This is a discussion on Safety stuck in "off" position on brand new EC9s within the Ruger Pistols forums, part of the Pistol & Revolver Forum category; I dropped the pistol off at my gun shop at noon today. The store owner is a younger and larger man than me, and was ...


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Old February 5th, 2020, 12:37 PM   #16
 
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I dropped the pistol off at my gun shop at noon today. The store owner is a younger and larger man than me, and was able to switch the safety on several times with some difficulty all while saying, "this is not normal; it's way harder than it should be". No sooner than he said that, it totally locked onto "off" position, and even he couldn't budge it. So they're sending it back.

He anticipates the new ones will arrive at week's end, and they are going to call me when they come. So I'll update this thread at least once more after than happens.




Last edited by Katahdin-1022; February 5th, 2020 at 04:42 PM. Reason: on, not off
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Old February 5th, 2020, 04:11 PM   #17
 
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Here's hoping you get a new one ASAP.
Best,
Rob
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Old February 9th, 2020, 06:30 PM   #18
 
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It's nice to hear about a gun dealer that tries to make things right. Lately been reading only about dealers not wanting to help.
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Old February 10th, 2020, 04:15 AM   #19
 
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Internal magazine latch

Quote:
Originally Posted by NICKEL CITY DUDE View Post
Katahdin
I also have a Ruger EC9s but mine has the Crimson Trace lazar sight. I really loved the lazar sight so much I got one for my LCP2. with the EC9s at 10 & 20 ft. I can put 10 shots in a 3 inch circle firing fast. The biggest problem I had with my EC9s is the magazine release was very difficult to push and get the magazine to release. After sending it to Ruger twice I finally fixed it myself with a little filing of the internal latch. I have never had any problems with the safety.
My problem with the magazine latch is that the internal mechanism in the magazine well will quite often catch on the magazine and prevent a fast reload.
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Old February 11th, 2020, 07:37 AM   #20
 
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Quote:
Originally Posted by Breitlin View Post
It's nice to hear about a gun dealer that tries to make things right. Lately been reading only about dealers not wanting to help.
I was beginning to wonder if he really was or not. I dropped the defective pistol off with him last Wednesday, and thought he said he'd already ordered the new ones. Since they have to ship 2nd day air, I expected they'd be in by now, but haven't gotten a promised call.

Since I'm going to be right across the street from his shop tomorrow, I called him this morning. He said he has indeed ordered them, but his distributor has not shipped them yet. Supply problem I guess, maybe complicated by our bad weather up here recently.

But he promised again he'd call me when they arrive.
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Old February 11th, 2020, 07:54 AM   #21
 
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Quote:
Originally Posted by Katahdin-1022 View Post
I was beginning to wonder if he really was or not. I dropped the defective pistol off with him last Wednesday, and thought he said he'd already ordered the new ones. Since they have to ship 2nd day air, I expected they'd be in by now, but haven't gotten a promised call.

Since I'm going to be right across the street from his shop tomorrow, I called him this morning. He said he has indeed ordered them, but his distributor has not shipped them yet. Supply problem I guess, maybe complicated by our bad weather up here recently.

But he promised again he'd call me when they arrive.
If he replaces the pistol with a new one, you will have to fill out a new background check.

If Ruger replaces the pistol, the same will happen, but they will cover the cost of the check. He may be waiting to see what Ruger has to say, which I think is fair.
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Old February 11th, 2020, 10:33 AM   #22
 
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I was wondering about the background check for a different pistol. Assumed it would have to happen since the serial number will be different. You may be right that he's waiting to see what Ruger does -- repair it or replace it -- but my sense is it's not an issue for him. He's such a laid back, small-town, easy going guy. I've never been charged for a background check in this state, so I don't know where that fee gets assessed.

If he does want to charge me for it and it's more than say $10, I might just wait for Ruger to take action.

But for now, I'll just be patient and see how it turns out. I'll keep this thread posted about that.
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Old February 15th, 2020, 04:06 PM   #23
 
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Quote:
Originally Posted by Major Tom View Post
My problem with the magazine latch is that the internal mechanism in the magazine well will quite often catch on the magazine and prevent a fast reload.
I was having this problem as well. I think maybe Ruger beefed up the mag catch to address some problems in the LC9S where mags were dropping out on there own. Never saw anything from Ruger on this, just my assumption.

Anyway, my work around for this was to slightly twist the mag to the left as I insert it and it seems to slide in just fine.
Hope this makes sense. I works for me.
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Old February 16th, 2020, 07:08 PM   #24
 
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Sunday, 11 pm. I hope I get a pistol next week,
whether my original one repaired by Ruger
or a new one. Doesn't matter to me.
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Old February 22nd, 2020, 11:40 AM   #25
 
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Almost a week since my last post. Still no pistol.

I called the shop to seek an update. He said the new ones are still on back order two weeks after he put the order in. Either this pistol is extremely popular, and/or Ruger isn't producing them at the moment. I think I remember reading somewhere that they produce a given model in batches, then switch a production line to a different gun. Guess I got unlucky in this case.

At this rate, I guess my original may be back from the repair shop before the new ones arrive.
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Old February 26th, 2020, 11:56 AM   #26
 
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Feb 26. I saw my new EC9 at the shop today, but couldn't bring it home. The offer to give me a new one if mine had not returned from Ruger repair was made by the owner, and today was his day off. The employee there said I'd have to talk with the owner. I was actually surprised to see two on the shelf because he promised to call when they came. I'm going to give him the benefit of the doubt for now and say they may have come in on Tuesday late and he hasn't had time to call yet. I'll call late tomorrow if he does not.

I'll be back in his neighborhood on Friday (doctor's appt) and hopefully bring a new one home. Next week, I'll order my Alien Gear Shape Shifter shoulder holster.
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Old February 27th, 2020, 12:34 PM   #27
 
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Feb 27. Ok, so even though this thread is not exactly going viral , I'm going to use it as a chronicle, just for information of future readers about repair issues.

Late afternoon here, I hadn't heard from the store owner about the arrival of the new EC9's that I saw yesterday on his day off. So I called and spoke to him. I told him I had to be in his neighborhood tomorrow, and asked if he'd be willing to still do the offer he suggested before: give me a new one if mine is not back. (In retrospect, I'm not sure why he did not raise this issue until now.)

His response: possibly, but he needs to wait and hear from Ruger about the status of my repair. He got an email from them -- I think he said Tuesday or yesterday -- that my gun is now in the repair process. So now he wants to see if they are going to send him a new pistol (if mine can't be repaired -- which is hard to imagine) or send the repaired pistol back. If the former, then yes, he'll go ahead and give me a new gun off his shelf. If not, he won't probably because he can't sell a repaired pistol as "new" (even though mine was never fired), only used, so he'll lose money.

In any case, it's unlikely that he's going to know by tomorrow when I'm there, so ... looks likely I'll continue to wait.

<Best Game of Thrones voice> And so my watch begins.

Last edited by Katahdin-1022; February 27th, 2020 at 12:37 PM.
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Old March 2nd, 2020, 11:41 AM   #28
 
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My repaired EC9s is back in my town.

March 2. Yet another update!

I got a call from my gun shop owner today. My repaired EC9s is back from Ruger. He said he tried it out and "the safety is as smooth as butter, both on and off."

Even better, Ruger included a note about what they did in the repair, which I was hoping for. They replaced both the safety and the extractor, which is interesting. Can they interact in someway to create a problem? I have no clue what goes on in that little space, but some here might. But just the fact that they replaced both is ... interesting.

They specified that they fired 21 rounds and all went smoothly, which I find very reassuring. That's good service.

They also polished the barrel, which is also interesting given that it hasn't been fired yet. But cool enough.

The even sent along a complementary cleaning rag as a thank you ... or did I not get the pistol as clean as I thought I did on the initial cleaning and they're offering a subtle hint.

I have a busy week with some nasty weather, so I may not pick it up until Friday when I have an appointment in his neighborhood.

In any case, I'll probably post one more update in this thread once I get it.
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Old March 2nd, 2020, 11:50 AM   #29
 
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Yes, please post at least once more and let us know how it operated for you on the range.
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Old March 2nd, 2020, 12:00 PM   #30
 
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Don't overthink the cleaning rag. They sometimes give them to people as an apology for the hassle. The fire every gun they service. As far as the extractor, any time they get a firearm for service, they check all the parts to make sure they are in spec. When in doubt, they replace. It is cheaper for them to replace extra parts than to ship a gun back and forth if it still doesn't work.

As far as your dealer, it sounds like he was counting on Ruger's stellar customer service to make himself look good. I was suspicious when he offered to replace your gun himself. After the fact, it sounds like he said that to look good. Fortunately for you, Ruger does take care of their customers. Hope your pistol runs flawlessly going forward.
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