I'm returning a P-89 to Ruger tomorrow for repair... - Page 2 - Ruger Forum

Ruger Forum

I'm returning a P-89 to Ruger tomorrow for repair...

This is a discussion on I'm returning a P-89 to Ruger tomorrow for repair... within the Ruger Pistols forums, part of the Pistol & Revolver Forum category; Originally Posted by Crkckr It is the "more than you expect" that sometimes bothers me. I love Ruger's customer service in general and they've always ...


Go Back   Ruger Forum > Pistol & Revolver Forum > Ruger Pistols

Reply
 
LinkBack Thread Tools Display Modes

Old December 6th, 2019, 04:18 AM   #16
 
Nomadic Paladin's Avatar
 
Join Date: Mar 2017
Location: Virginia
Posts: 1,089
Nomadic Paladin will become famous soon enough
Quote:
Originally Posted by Crkckr View Post
It is the "more than you expect" that sometimes bothers me. I love Ruger's customer service in general and they've always done right by me but sometimes they go overboard replacing parts! If you have anything custom you sjould probably put the original parts back on or they might change them out. This is especially true of springs. I've returned guns to be worked on (or checked out for some reason) and have specifically told them not to mess with specific things, like cylinders or trigger groups, because those parts were working just fine. I sent a Mini-14 back because I broke the gas block trying to keep it from leaking and they essentially rebuilt the entire rifle! Replaced everything but the receiver & stock, in fact! The gas block still leaked but I simply gave up on that and just cleaned it up now and then. Oh well!
Cheers,
crkckr
They do specifically tell you to remove any after market parts because their rules are to put the gun in factory condition. If I change anything out on a firearm, I store the original parts in case I ever need them.



Nomadic Paladin is offline  
Advertisements
Old December 6th, 2019, 05:47 AM   #17
 
Join Date: Dec 2015
Location: Montana
Posts: 123
CaliforniaKid is on a distinguished road
Quote:
Originally Posted by Jeff62-NC View Post
Don't ruger have a lifetime warrantee? Seems like some are surprised that they are working on it
They sure won't work on Security Sixes and haven't had cylinders or other parts available for years.
CaliforniaKid is offline  
Old December 6th, 2019, 06:15 AM   #18
 
Join Date: Apr 2016
Location: GEORGIA
Posts: 3
Ruger74 is on a distinguished road
Thumbs up Ruger Customer Service

You will have a hard time finding a better Customer Service Department tham the fine folks at Ruger. Not much more to add.
Ruger74 is offline  
 
Old December 6th, 2019, 08:58 AM   #19
hlg
 
hlg's Avatar
 
Join Date: Aug 2016
Location: Over by dere
Posts: 3,963
hlg is just really nicehlg is just really nicehlg is just really nicehlg is just really nicehlg is just really nice
Ruger's commitment to their customers and backing up their products is a big part of what made me a fan to begin with.

Yes, they make some fine (and affordable) firearms, but I have never been disappointed with their CS.

I bought a used P85 a couple of years ago, sent it to Ruger to make a recall fix with the safety and had it back in about 2 weeks. Didn't pay a cent for postage.

When my recently purchased Mark IV needed a fix (again for a recall on the safety), same thing - back in about two weeks with Ruger covering postage.

Years ago I bought a new SR9 that just wouldn't cycle properly. Sent it back to Ruger, they said it could not be repaired, and offered me another one in exchange. I asked if I could select an LCR instead and they agreed. I did have to pay a small fee for the cost difference, but it was nonetheless a good deal .....and another example of proper customer service.

OP, please let us know what the outcome is on this and what Ruger had to do to get your P89 back in order.
hlg is offline  
Old December 6th, 2019, 01:37 PM   #20
 
Join Date: Jan 2016
Location: Ohio
Posts: 32
kfields is on a distinguished road
I received an email from Ruger today saying the pistol is being checked out by a technician and that they would let me know what they find out. Sometime after that today, I received an email from FedEx with tracking number saying my pistol will be delivered to me on December 10 - a 7 day turnaround if it works out that way. Maybe the folks at Ruger take a week or 10 days off during Christmas and are pushing everything out the door they can before they shut down.
So it must have been a simple fix - I'm guessing something easy like an extractor replacement.
I'll be sure to report back here what they did to the pistol and how it performs.
Kim
kfields is offline  
Old December 6th, 2019, 04:22 PM   #21
 
rmichael63's Avatar
 
Join Date: Feb 2014
Location: Brunswick, Ohio (20 miles south of Cleveland)
Posts: 6,971
rmichael63 is a jewel in the roughrmichael63 is a jewel in the roughrmichael63 is a jewel in the roughrmichael63 is a jewel in the rough
Quote:
Originally Posted by rmichael63 View Post
I'm willing to wager my lump of coal from Santa that you will have it back by the time Jolly St. Nick makes his run ...

Amanda sounds familiar ...
Quote:
Originally Posted by kfields View Post
I received an email from Ruger today saying the pistol is being checked out by a technician and that they would let me know what they find out. Sometime after that today, I received an email from FedEx with tracking number saying my pistol will be delivered to me on December 10 - a 7 day turnaround if it works out that way. Maybe the folks at Ruger take a week or 10 days off during Christmas and are pushing everything out the door they can before they shut down.
So it must have been a simple fix - I'm guessing something easy like an extractor replacement.
I'll be sure to report back here what they did to the pistol and how it performs.
Kim
See my wager above ... Ruger CS is top notch ...
rmichael63 is online now  
Old December 10th, 2019, 09:37 AM   #22
 
Join Date: Jan 2016
Location: Ohio
Posts: 32
kfields is on a distinguished road
Well I received the pistol back today - 7 calendar days from when I handed it over to FEDEX. That was pretty darn quick!
It was well packaged and came in a nice white cardboard Ruger box with a label on the side. The packing slip that came with it said they replaced the extractor, sear and sear spring and then test fired it with 30 rounds, no problems.
Can't wait to give it my own trial.
Here are some photos:
Attached Images
File Type: jpg MVC-093S.JPG (71.3 KB, 9 views)
File Type: jpg MVC-095S.JPG (28.2 KB, 10 views)
File Type: jpg MVC-094S.JPG (22.5 KB, 7 views)
kfields is offline  
Old December 10th, 2019, 01:00 PM   #23
 
Gambit's Avatar
 
Join Date: Feb 2009
Location: Cajun Country
Posts: 432
Gambit is on a distinguished road
Sweet! I would be excited, too.
Gambit is offline  
Old December 10th, 2019, 01:14 PM   #24
 
rmichael63's Avatar
 
Join Date: Feb 2014
Location: Brunswick, Ohio (20 miles south of Cleveland)
Posts: 6,971
rmichael63 is a jewel in the roughrmichael63 is a jewel in the roughrmichael63 is a jewel in the roughrmichael63 is a jewel in the rough
Sweet ... they are the best, that's why I'm product loyal ...
rmichael63 is online now  
Old December 10th, 2019, 05:00 PM   #25
 
rammerjammer's Avatar
 
Join Date: Feb 2011
Location: Omaha, NE
Posts: 2,077
rammerjammer has a spectacular aura aboutrammerjammer has a spectacular aura aboutrammerjammer has a spectacular aura about
Yet another example of the best customer service in the business
rammerjammer is offline  
Old December 10th, 2019, 08:50 PM   #26
 
Join Date: Feb 2019
Location: Virginia
Posts: 81
jj63 is on a distinguished road
I have never needed warranty work on any firearm I have, thank goodness, but I have a P-89 I bought new, have carried it a lot over the years, & it has few rds shot out of it, but the bluing has worn off the slide. I inquired to Ruger about the cost of re bluing it, & they said they would do a one time re blue a no charge. That kind of service can't be beat! Glad most of my guns are Rugers.
jj63 is offline  
Reply

  Ruger Forum > Pistol & Revolver Forum > Ruger Pistols

None

Thread Tools
Display Modes


Top Gun Sites Top Sites List
Powered by vBulletin 3.8.8
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.6.1
Copyright © 2006 - 2020 Ruger Forum. All rights reserved.
Ruger Forum is a Ruger Firearms enthusiast's forum, but it is in no way affiliated with, nor does it represent Sturm Ruger & Company Inc. of Southport, CT.