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Need some help SP101 9mm

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Old December 29th, 2019, 07:00 PM   #1
 
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Need some help SP101 9mm

Hello all!

This is my second Ruger purchase and I'm wondering if it was a mistake. My first Ruger is a 22/45 and it has been trouble free even with customizing and modifications over many thousands of rounds.

The SP101 I purchased from Buds arrived and functioned perfectly but when I cleaned it there was a defect in the barrel, galling in 2 of the rifling groves. Ruger said they could not repair it and sent a replacement. Everything looked great but right away it started malfunctioning.

Either single or double action, sometimes the hammer will not cock all the way back, it goes almost to the back of the frame and stops. At first I thought the ammo was somehow hanging up and jamming the cylinder but now I can reproduce this and I'm realizing that the cylinder IS rotating in to lock up but the hammer does not go back that last 1/4" or so. Once I was able to get it all the way back by jiggling the hammer around but most times you have to release the hammer and start over.

It was doing this every 2-3 loadings.

Is this just bad luck? Something that I can fix?

I can work on it as I have build some AR's ground up and worked on many guns, I would hate to have to sent another one back with less than 100 rounds on it.




Last edited by Waveform; December 30th, 2019 at 05:46 AM.
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Old December 29th, 2019, 07:05 PM   #2
 
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Welcome to the forum from NC. By all means send it back. That gun should not have made it through quality control. You want a new gun to function correctly and I’m sure they will make things right. Sorry that it happened to you but let Ruger fix it.
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Old December 30th, 2019, 07:21 AM   #3
 
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Quote:
Originally Posted by Smokey Joe View Post
Welcome to the forum from NC. By all means send it back. That gun should not have made it through quality control. You want a new gun to function correctly and Iím sure they will make things right. Sorry that it happened to you but let Ruger fix it.
Ditto here - SEND IT BACK! Sorry for your bad luck on this. I've had many Rugers over the past 4+ decades but have never had a problem with one. The one good thing you can be assured is Ruger WILL make it right.
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Old December 30th, 2019, 08:56 AM   #4
 
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Ruger customer service is tops they will fix it.
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Old December 30th, 2019, 07:26 PM   #5
 
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Because I'm stubborn and because I have a need to know what is wrong with things mechanically (auto tech 40 years), I did my own diagnosis on whats happening when the hammer won't cock.

First I found I could reproduce the problem, but never without spent cases in the gun. I removed the hammer and found the trigger and the pawl that moves the cylinder was silky smooth without any resistance with no cases in the cylinder. I was confident at that point it was not in the trigger. I first suspected an issue with ammo so I put mixed spent cases and found it would happen on all different headstamps randomly but mostly on two chambers that are next to each other. I then covered all the areas on the star at the back of the cylinder and the back of all the cases with a black sharpie. What I found is the pawl is leaving a mark on every case, some actually digging in to the brass a little.

I don't think the pawl should ever contact the cases and I believe this is where it's hanging up.

Time to send it in, again, just an FYI.
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Old December 30th, 2019, 07:59 PM   #6
 
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So sorry to hear this, please let us know how it shakes out. Ruger will make this right!
Best,
Rob
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Old December 31st, 2019, 09:42 AM   #7
 
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Shipping label ready, looking for a box.
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Old January 2nd, 2020, 06:27 AM   #8
 
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You might not like it or want it, but I'm going to give you some advice based on my 37 years of gun buying experience.

You will pay more to buy from a *quality* local gun shop, but what you are getting for the extra money is a higher level of service. If you buy from a quality gun shop that higher level of service is what sets them apart as a quality gun shop.

You'll hear people complaining about lower levels of quality today and you'll hear companies that are worse than others. For example, Taurus has had a reputation for years of letting lots of defective firearms out the door. Unfortunately, Ruger is rapidly gaining the same reputation, particularly in their double action revolvers where the design demands a higher level of precision than in a semi-auto.

When you buy a firearm from one of those companies, buying from a local gun shop *usually* makes it easier for you in a number of ways:

1) You can thoroughly inspect the firearm before you buy it. In your case, one look down the bore in the store and you would not have purchased it and we would not be having this conversation. This has become much more important today, with lower QA standards over all in the industry and more reliance on CNC machining and less reliance on highly skilled labor.

2) A high quality gun shop would have inspected your first SP101 before they put it on the shelf for sale and sent it back to Ruger.

Beware of any local gun shop that brings an item out in a never been opened box, whether it's a firearm or an optic. If I've already thoroughly inspected a firearm and it happens to be a display model, I'll express my preference to buy it instead. If they decline (they seldom do) then they get to wait while I open it and thoroughly inspect the one they want me to buy. Sometimes they have to go get another 1 or 2 until I get one that meets my standards. That's part of the service I am paying that higher price for in a local gun shop, so I will fully utilize it.

3) You *usually* have more immediate options in terms of an on the spot exchange (a very high quality shop), or assistance with the warranty return (an average shop), or a blank stare and referral to the company (a low quality shop that you never need to visit again).

4) Most high quality shops will inspect firearms for defects and then send them back when they find them. If you happen to buy a firearm from them that had a hidden defect, an exchange is almost always offered on the spot, as they own the defect and make it their problem, not yours.

There is something that most distributors do when a quality gun shop gets a defective firearm and calls to return it (at least until they figure out the high quality shop is never interested) - they offer the shop a steep discount to just keep it. A quality shop will decline as if they sell it, they are selling factory seconds. If they fix it before they sell it, then it's no longer "new" and ethically and legally it has to be sold as used and priced accordingly. That doesn't offer anymore profit margin for them than returning it to the distributor.

When a quality shop declines and that firearm goes back to the distributor that distributor, more often than not, will send it back out to fill an order from one of their less picky clients. These are low quality gun shops, big box department stores, Walmart, - or a large volume on-line retailer.

You literally get what you pay for in an on-line or big box store purchase. While you might save $50-$100 on a firearm from one of those retailers, what you are not getting is a second layer of quality assurance and a higher level of service if there is a problem. So it's a gamble that you'll usually win, but will sometimes lose. You need to go into it knowing that.

The distributor will engage in this practice of sending out knowingly defective firearms as the distributor knows the low end retailer won't inspect it, and they know the odds are high that the end user buying from that store may seldom if ever shoot it. For example, your original galled rifling defect would not be detected by the average revolver buyer looking for night stand gun. They don't inspect it, buy it and then they *might* put a dozen shots through it out of the single box of ammo they'll buy for it. If they shoot it, they'll be very happy with a dinner plate sized group at 5 yards.


ANother consideration for the distributor is that Ruger in particular has a bad habit of replacing returned firearms the next time they make a run of them. The effect is the same for a distributor as it is for a retail customer, the money used to purchase it is tied up for a period of time. However it is worse for a distributor as that encumbered money isn't turning over to make more money.

You got lucky (the first time) in that Ruger was apparently in the middle of a run or still had them in their warehouse, rather than waiting perhaps 3 to 6 months until the next production run.

As an aside, Ruger also seems to regard any revolver that needs barrel work as "non factory repairable" even if it just means properly cutting the forcing cone.
Instead Ruger replaces them or offers a refund, if you have the receipt, and that refund seems to take about 6 weeks to complete).


In short, Ruger revolvers along with Taurus revolvers top the list of things I will NEVER purchase from an online vendor. I'm even hesitant to buy one from a local shop, unless I know for a fact they'll do refund or an exchange on a defective revolver, given the high percentage of QA issues, Ruger's general lack of skill in fixing things under warranty without multiple returns to the factory, and their not very timely practices for factory replacement or refund.
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Old January 6th, 2020, 06:31 AM   #9
 
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Well maybe these things are true in NC but unfortunately in CA this is just not how it is. I would have paid $200+ more to buy at a "quality" gun shop here and the only other option is BassPro or other chain stores that inspect nothing, care about nothing except for compliance with CA law be cause of our oppressive regulations. Just buying ammo at BassPro the other day was taking 20 minutes per customer to go through the ammo background check, causing the customers to leave without a purchase, exactly what CA intends to accomplish. Would not have been there except for a gift card I received for Christmas.

I would prefer to buy locally but being gouged is like a bur under a saddle to me.
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Old January 6th, 2020, 06:32 AM   #10
 
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Ruger arrived back to them friday, expect to here from them this week.
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Old January 6th, 2020, 02:46 PM   #11
 
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Model52, can you please post a picture of a Ruger warranty?
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Old January 7th, 2020, 01:00 PM   #12
 
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Received two emails this morning. First one said the technician had the pistol for evaluation, second was an hour and a have later and said it was repaired. Already have a tracking number and says it will be delivered Thurs.

Wow, if it's actually fixed that's what I call speedy service!
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Old January 7th, 2020, 01:19 PM   #13
 
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Good luck with Ruger; I am sure they will get you one that works correctly. That said, your story reminds me why I won't buy any gun online. I'm with Model 52 here: go to the LGS if you can. If not, do not sign until you run the sort of checkout shown here:

https://www.durysguns.com/news/seven...used-revolvers

I have to see a gun in person and run this seven-step checkout of any wheelgun, including dry-fire with snap caps (I'm looking at you, Cabela's/Bass Pro, that will never again sell me a gun). I'll pay $100 more to avoid the headache of sending back goods that should have left the factory right the first time.

An LGS here carries Henrys, and it's $50 more than Buds for the same gun, $60 if you include my roundtrip gas costs. But I'm going to inspect the guns with a fine-toothed comb before I sign the paperwork.

Last edited by Old School Wheelgunner; January 7th, 2020 at 01:22 PM.
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Old January 7th, 2020, 05:15 PM   #14
 
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Examples are great, but again only apply to free states, not CA. Limited options and most LGS here just take advantage of never having what you want and gouging for what they do carry.

Besides all that there is some misconception that Buds and other online sellers have different or inferior inventory than a LGS and that is just untrue. QC problems happen everywhere and I did check the gun carefully before I accepted it. It started malfunctioning after about 30 rounds so it would never have been found visually inspecting it.
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Old January 7th, 2020, 06:16 PM   #15
 
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The quality of firearms that Bud's sell is not Bud's responsibility, but that of the manufacture!!!

I like Ruger firearms and have several of them. But, Quality Control at Ruger has lowered itself to equal that of Taurus. Customer Service has replaced Quality Control. Do NOT take Ruger Quality Control for granted. It ain't what it use to be.

I also live in NC. And, thank God that NC gun laws (and ammo laws) are not like California.
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