Originally Posted by ditto1958
The stories about Ruger’s excellent customer service are legion. Smith and other gun makers would do well to emulate Ruger.
Hey, I'd settle for the Smith and Wesson of 2 years ago, let alone matching Ruger CS.
2 years ago was when S&W replaced the slide on my M&P pistol, which had cracked. They paid shipping in all directions, didn't cost me anything but time.
I had put maybe 10k rounds through the gun and owned it for at least 5 years. But they replaced it "at no charge," per their lifetime service policy.
Then you have the S&W of 2019, who claimed a broken trigger stud in a 610 was "normal wear and tear," and tried to charge me to fix it.
They also broke it completely before sending it back, then denied having done so.
FWIW, I checked my 10mm Super Redhawk. It has VERY little endshake. Almost none. It's tight! This pleases me.