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New Guy and Ruger customer service

This is a discussion on New Guy and Ruger customer service within the New Users forums, part of the Lobby category; New old fart from the peoples republic of Kalifornia... Yes there are still gun owners and conservatives here in spite of the latest rumors. Thumbnail ...


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Old December 16th, 2010, 12:32 PM   #1
 
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New Guy and Ruger customer service

New old fart from the peoples republic of Kalifornia... Yes there are still gun owners and conservatives here in spite of the latest rumors.

Thumbnail Bio... Former Marine, commercial tuna fisherman, retired Tel co and living on the coast about 20 clicks south of the Oregon border.

We see a lot of "Aw chits" about companies on the web so I thought I'd post an atta boy for a change for some positivity outstanding customer service

The little Ruger Mklll 22/45 Hunter recently I got for cheap developed some issues and became inoperative.

I downloaded the instructions and carefully disassembled the pistol and gave it a through cleaning which it sorely needed as it had been a pawn shop gun. After careful reassembly, yes I followed the directions, it still didn't work.

Long story short... I decided that I was not a Ruger trained gunsmith and decided to use the "Easy button" to fix it so I shipped it off to Ruger 12/3. ( Key learning here never use FedEx the chitheads charged $85 to ship )

Ruger called today telling me that it was complete and I'd receive it this coming Friday AM

I asked what they'd had to fix on it and the gal said they'd had to replace the entire lower half and the extractor and the repair bill was zero

She did need a credit card to pay for the extra magazine and the Weaver type sight rail I wanted.

That is way above and beyond what I'd call reasonable customer service from any company I've dealt with. I'm finding the more Ruger firearms I own the happier I am.

Just a side bar here, I finally got a break in the rain so I could fire the new #1 308, this was just a 50 yard get on the paper trip. It took three rounds to get point of aim, point of impact.

I then shifted aim to the 50 foot small bore target and put a round through the first bull, second shot appeared to miss the paper completely, third shot just barely ovaled out the hole...Been a long time since I was able to almost put three rounds through the same hole at any distance.

This rifle appears to be a tack driver and all I did was relieve some rough spots on the fore-end put a 1/16" wedge under the hanger and a chunk of black vinyl tape at the tip of the fore end to maintain a bit of positive pressure.

Like I said the more Ruger's I own the happier I seem to be.

My favorite Ruger is the Old Army with a 45ACP Kurst cylinder in it what a hoot!



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Old December 16th, 2010, 12:38 PM   #2
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Old December 16th, 2010, 12:41 PM   #3
 
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Old December 16th, 2010, 12:58 PM   #4
 
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Old December 16th, 2010, 01:00 PM   #5
 
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Old December 16th, 2010, 01:33 PM   #6
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JanZ ... Welcome from SW Ohio and thanks for your service as well as your positive account of Ruger CS ... Glad to have you aboard!
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Old December 16th, 2010, 01:37 PM   #7
 
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Welcome JanZ enjoy from the mini state.
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Old December 16th, 2010, 02:04 PM   #8
 
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Howdy & Welcome .... From the Southeast side of Washington State......

Great site to find all the information you need, or spread some to help out others !!

Yep your gonna like it here!

Peace !

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Old December 16th, 2010, 03:06 PM   #9
 
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Old December 16th, 2010, 05:27 PM   #10
 
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Hello and welcome from earth ...

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Old December 16th, 2010, 05:44 PM   #11
 
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Old December 16th, 2010, 06:02 PM   #12
 
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Welcome to the forum JanZ and thanks for telling your tale.
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Old December 16th, 2010, 07:04 PM   #13
 
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Old December 16th, 2010, 07:08 PM   #14
 
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Old December 16th, 2010, 08:27 PM   #15
 
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Welcome from S.E. Michigan. I think you're gonna like it here.
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