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A big shout out to Ruger Customer Service

This is a discussion on A big shout out to Ruger Customer Service within the Maintenance forums, part of the Firearm Forum category; This past Tuesday I called CS and said to the Rep that the mag that came with my Ls9 pro that is a year old ...


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Old July 14th, 2019, 08:01 AM   #1
 
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A big shout out to Ruger Customer Service

This past Tuesday I called CS and said to the Rep that the mag that came with my Ls9 pro that is a year old would not feed Speer Gold Dots when it was loaded with 7 and 1 in the chamber. The Rep asked my name and address and the serial number of the gun. He said he would send a new mag and a return envelope for the old mag. Saturday the new mag was in my mailbox with the postage paid return envelope.

I am very impressed, it reminds me of the good old days when a manufacturer was proud of its product and cared about providing a quality experience for their customers.



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Old July 22nd, 2019, 03:29 PM   #2
 
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I only had one repair and they were nice and speedy quick as well.
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Old July 22nd, 2019, 04:22 PM   #3
 
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RCS Department is the best. They sure treated me good when I had to use their services. I looked at a lot of single-action revolvers over the weekend and I wouldn’t consider getting one unless it was a Ruger.
Good to hear they took care of you too.
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Old July 22nd, 2019, 07:17 PM   #4
 
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I have owned over 140 firearms over 40 plus years and ruger customer service is hands down better than anyones.
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Old July 23rd, 2019, 05:04 AM   #5
 
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And none of the guarantee is in writing. Guess they just want you to be safe from bad guys and enjoy your hunting experiences without worrying.
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Old July 23rd, 2019, 05:19 AM   #6
 
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Good luck with sorting out your ammo issue with the pro and it's good to hear Ruger customer service treated you well. My experience with Ruger has been good too! I am a big fan and have had good luck with the Ruger's I do have. The one time I needed their customer service they really did a great job.
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Old July 23rd, 2019, 10:03 AM   #7
 
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so far you won't hear me bad mouth their CS ... top notch
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