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Ruger customer service question

This is a discussion on Ruger customer service question within the Gunsmithing forums, part of the Firearm Forum category; Well, it finally happened. I need to use Rugerís customer service. Tomorrow I will call and get my RA number. No, I donít have a ...


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Old October 22nd, 2019, 07:15 PM   #1
 
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Ruger customer service question

Well, it finally happened. I need to use Rugerís customer service. Tomorrow I will call and get my RA number. No, I donít have a new gun giving me issues, I picked up an unfired ruger on gunbroker. Itís got some issues from literally sitting in a safe unforced for 38 years. Emailed back and forth with RCS and they want it back. So, on to my question. When sending guns back to ruger, what is the best way to do it? Should I send it in the original box? Kind of would rather not do that. Rather keep it here and keep it nice, or do I send it in a hard or soft gun case? Of course whichever of the 3 I use it will still get boxed in another box. So, those of you who have used Ruger Customer Service, which is the way to go?


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Old October 22nd, 2019, 07:54 PM   #2
 
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I sent a single six back and all did was wrap just the gun up in some bubble plastic wrap inside a cardboard box. 2 days later I got a email from them that it was received.
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Old October 22nd, 2019, 08:07 PM   #3
 
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Try and get Ruger to email you a label. They have a contract with Fed EX, I believe, which will save you money and get faster service. I was told it would have cost me around $70 for 2-day service on my own. Ruger's contract was $30 and overnight service. Its been awhile, but I'm pretty sure those numbers are in the ballpark.
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Old October 22nd, 2019, 08:23 PM   #4
 
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According to Ruger, you should probably not ship it in the original box. Here's an excerpt from their Service FAQ:

All firearms and magazines shipped to our factories must be verified to be completely empty of all live ammunition. Empty cartridges (casings) must be removed from chambers and magazine. Please do not ship live ammunition of any form to the factory. Accessories such as scopes, scope mounts, slings and etc. should be removed before returning the firearm. Older gun boxes may be considered valuable. If so, you should NOT send these boxes to Ruger, as they may be damaged during shipping. Please make sure there are no previous shipping labels on the box used to ship your firearm to ensure acceptance from the shipping provider. Ruger assumes no responsibility for lost or damaged boxes.


I'm assuming they've dealt with issues of damaged boxes before.
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Old October 23rd, 2019, 03:43 AM   #5
 
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i've kept all original boxes and packaging out of the mix. Just wrap it in paper and more paper before putting it in the Fedex box ...
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Old October 23rd, 2019, 06:26 AM   #6
 
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I also remember seeing a post somewhere also recommending taking off any customer or unique pistol grips that are not considered factory grips. And to just send it in with out grips. And as a bonus I remember the guy saying he got the revolver back after repairs with new factory grips perfectly fitted on the it.
This doesn’t surprise me from a lot of stories I read about Rugers customer service department. They are top notch and will take good care of you.
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Old October 23rd, 2019, 06:40 AM   #7
 
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Put the gun in bubble wrap. Then surround the wrapped gun with enough packing material so it doesn't shift around in the box. Crumpled up junk mail flyers work well.
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Old October 24th, 2019, 11:12 AM   #8
 
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Quote:
Originally Posted by mnh2obuff View Post
Try and get Ruger to email you a label. They have a contract with Fed EX, I believe, which will save you money and get faster service. I was told it would have cost me around $70 for 2-day service on my own. Ruger's contract was $30 and overnight service. Its been awhile, but I'm pretty sure those numbers are in the ballpark.
Ruger did one better, the CS gentleman took care of the shipping for me.
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Old October 29th, 2019, 09:42 AM   #9
 
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If Ruger wants it-Ruger should pay. If not, get the $30 prepaid that they will supply for your $30.
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Old December 9th, 2019, 09:41 AM   #10
 
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Ruger C. S. told me years ago, that every Handgun that comes in has it's grips removed and thrown away. A new set is installed before the gun is returned.

The last BH I sent in had Walnut grips, it came back with cheap plastic.

So I'd buy cheap plastic grips, to put on Any handgun I'd have to send back.
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Old December 9th, 2019, 11:15 AM   #11
 
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Quote:
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Ruger C. S. told me years ago, that every Handgun that comes in has it's grips removed and thrown away. A new set is installed before the gun is returned.

The last BH I sent in had Walnut grips, it came back with cheap plastic.

So I'd buy cheap plastic grips, to put on Any handgun I'd have to send back.
Mine came back with the factory grips still on. I sent it out with the stock walnut grips and it came back with the same set. I could tell by a very distinctive mark on the left side grip. So, like anything, I am sure it is very dependent on the tech who gets it and what they have to do with it.
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Old December 9th, 2019, 07:14 PM   #12
 
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I have had to send 2 firearms back for repair (not Rugers).
I used a hard case and then that went inside the shipping box.
I put all info on a card inside the hard case and one inside the packing box just in case.
And most companies will return the firearm to stock configuration so set it up before shipping or ask for all replaced parts back.
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Old December 10th, 2019, 10:10 AM   #13
 
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I have owned rugers for over 40 years and guns for over 45. I have used winchester, remington browning, bereta, etc and ruger is head and shoulders over anyone else in customer service.
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