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This is a discussion on Tandemkross order missing?? within the TANDEMKROSS forums, part of the Marketplace category; Has anybody recently placed an order with Tandemkross and had it go missing? I placed and order with them on feb 12th and the tracking ...


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Old February 28th, 2017, 08:33 AM   #1
 
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Tandemkross order missing??

Has anybody recently placed an order with Tandemkross and had it go missing? I placed and order with them on feb 12th and the tracking number they provided never went anywhere. I contacted them and was told to give it a few days so I did but still no order? After contacting them again last week I was told that it must be lost so they was going to resubmit the order and I got a new tracking number, it never went anywhere either! Almost a week has gone by and I just contacted them and they said their shipping person quit and no orders went out,... They said it was going out today and offered a free shipping coupon on the next order, really? I'm thinking their will be no more orders! Not happy!




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Old February 28th, 2017, 09:43 AM   #2
 
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I placed an order with them late last week and received it yesterday. I never got a tracking # but the shipment was plenty fast enough.
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Old February 28th, 2017, 11:41 AM   #3
 
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I placed an order with them late last week and received it yesterday. I never got a tracking # but the shipment was plenty fast enough.
That's kinda what I figured....
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Old February 28th, 2017, 02:05 PM   #4
 
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Only problem I've ever had is they sent me a Victory trigger for a Browning instead of a Ruger. They shipped the Ruger trigger out the next day with a prepaid return envelope for the Browning trigger. I was happy with the service.

They don't seem as active on their forum on this page lately, though.
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Old February 28th, 2017, 03:02 PM   #5
 
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Quote:
Originally Posted by Shooter606 View Post
Has anybody recently placed an order with Tandemkross and had it go missing? I placed and order with them on feb 12th and the tracking number they provided never went anywhere. I contacted them and was told to give it a few days so I did but still no order? After contacting them again last week I was told that it must be lost so they was going to resubmit the order and I got a new tracking number, it never went anywhere either! Almost a week has gone by and I just contacted them and they said their shipping person quit and no orders went out,...WTF! They said it was going out today and offered a free shipping coupon on the next order, really? I'm thinking their will be no more orders! Not happy!
I do not blame you, once burned, twice shy.
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Old February 28th, 2017, 03:52 PM   #6
 
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No issues with Tandemkross orders, wish I could say the same about Volquartsen. Twice I had to drive all over town chasing a package. It seems they use a shipping software that screws my address and expecting the shipping person to cross reference the label with the included invoice is simply too much.
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Old February 28th, 2017, 04:51 PM   #7
 
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I have only purchased my Victory trigger from TK directly. It did arrive quickly though. Most of my parts come from Rimfire Sports & Custom LLC. They are excellent to deal with and the shipping is free. Usually parts arrive within a couple days.
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Old March 1st, 2017, 11:11 AM   #8
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Hi there Shooter606,

I want to extend my sincere apologies that you had so many shipping issues with your order. We did have an issue around the middle of February with a number of packages lost by USPS. I apologize that the issue was not resolved faster. We always want our customers to be happy with their shopping experience and do our best to offer the best customer service possible.

Please feel free to reach out to me via private message so I can make sure the problem is resolved and help you feel confident ordering with us again.

Thank you for your business,

- Danielle
Marketing Assistant
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Quote:
Originally Posted by Shooter606 View Post
Has anybody recently placed an order with Tandemkross and had it go missing? I placed and order with them on feb 12th and the tracking number they provided never went anywhere. I contacted them and was told to give it a few days so I did but still no order? After contacting them again last week I was told that it must be lost so they was going to resubmit the order and I got a new tracking number, it never went anywhere either! Almost a week has gone by and I just contacted them and they said their shipping person quit and no orders went out,... They said it was going out today and offered a free shipping coupon on the next order, really? I'm thinking their will be no more orders! Not happy!
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Old March 3rd, 2017, 04:01 PM   #9
 
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Well it took way longer than it should have but all my parts finally arrived. I must admit that the parts that showed up are all first rate stuff and looks great. I will work this weekend getting them installed and getting ready for warmer weather and some decent outside shooting.
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Old March 3rd, 2017, 04:28 PM   #10
 
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Quote:
Originally Posted by Shooter606 View Post
Has anybody recently placed an order with Tandemkross and had it go missing? I placed and order with them on feb 12th and the tracking number they provided never went anywhere. I contacted them and was told to give it a few days so I did but still no order? After contacting them again last week I was told that it must be lost so they was going to resubmit the order and I got a new tracking number, it never went anywhere either! Almost a week has gone by and I just contacted them and they said their shipping person quit and no orders went out,... They said it was going out today and offered a free shipping coupon on the next order, really? I'm thinking their will be no more orders! Not happy!
Two orders in the past 30 days, both arrived in 3 days and in good condition. In 2 years of doing business with them, I never have had the first minutes trouble.
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Old March 7th, 2017, 05:50 AM   #11
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Shooter606 I am really glad to hear you got your parts. Apologies again for the delay, but I'm glad to hear you're happy with the parts. Definitely let us know what you think once you're able to install and test them!

- Danielle
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