Ruger Customer ServiceThis is a discussion on Ruger Customer Service within the Ruger Single Action forums, part of the Pistol & Revolver Forum category; Hello Everyone!
I sent my single six in to have a few issues ironed out on 4/14. When I sent it in, I used my ...
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April 26th, 2011, 01:00 PM
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#1 |
Join Date: Mar 2011 Location: SE PA
Posts: 17
|  Ruger Customer Service
Hello Everyone!
I sent my single six in to have a few issues ironed out on 4/14. When I sent it in, I used my local gunsmith so that I could have it sent in "on the cheap" since he can use the USPS instead of overnight shipping from either FedEx or UPS. I enclosed my letter, as the owner, reporting the issues with the gun and I noted that I was using the gunsmith strictly to send the gun into them.
When I called to confirm that Ruger received the single six, they confirmed they had, but stated that they would be very limited in the information that they could give me since their direct client was the Gunsmith and not me.  (I am the Gunsmith's Client, he is their client...) I am a little concerned with this since I am the one footing the bill and my gunsmith did this as a kindness for me, with me paying just whatever the actual postage was to send the package. He hasn't worked on the firearm (and admitted that he wouldn't tackle it anyway) Ruger also stated that they would send the gun back to the gunsmith....which is not a problem for me.
Has anyone else run into this situation?  If so, how did it turn out for you?
-Buckmark22
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April 26th, 2011, 01:11 PM
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#2 |
Join Date: Dec 2010 Location: Olden Texas
Posts: 397
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Buck, relax, Ruger's gonna do right by you but the "direct client" designation trumps your 'footing the bill' status.
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April 26th, 2011, 01:49 PM
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#3 |
Join Date: Jul 2009 Location: Kansas
Posts: 131
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ruger took care of me on my blackhawk above and beyond normal customer service, and at no charge to me.
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April 26th, 2011, 01:53 PM
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#4 |
Join Date: Jan 2011 Location: Washington State
Posts: 186
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Ruger's customer service has always been great. I wouldn't worry about. Just sit back and wait for the call from your smith.
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April 26th, 2011, 02:55 PM
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#5 |
Join Date: Oct 2007 Location: , Ohio, .
Posts: 905
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Ruger is great, I did have them forget about a rifle I sent them (about 3 years ago) but after a phone call asking about the progress and another 3 week wait I did receive my rifle back in very pleasing condition
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April 26th, 2011, 04:47 PM
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#6 |
Join Date: Dec 2008 Location: Butte, Montana
Posts: 2,427
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Only thing I wish Ruger would do is 'confirm' they got your gun. As part of the information you send with the gun is a phone # and a email address. I just had a Mark II repaired. Yes, UPS had their update that is was delivered, but nothing from Ruger for three weeks until the gun magically showed up via UPS all fixed. Be nice that an automated e-mail would show up and say "Gun X received 1/1/11. Expect repair time of 3 to 6 weeks".
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April 26th, 2011, 05:54 PM
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#7 |
Join Date: Feb 2011 Location: NE NSW Australia.
Posts: 18,929
| Quote:
Originally Posted by rclark  Only thing I wish Ruger would do is 'confirm' they got your gun. As part of the information you send with the gun is a phone # and a email address. I just had a Mark II repaired. Yes, UPS had their update that is was delivered, but nothing from Ruger for three weeks until the gun magically showed up via UPS all fixed. Be nice that an automated e-mail would show up and say "Gun X received 1/1/11. Expect repair time of 3 to 6 weeks". | You would have to appreciate that there would be a huge volume of firearms that goes through Ruger.
I have also heard of many stories of work that is done "gratis".
I personally would not be worried about this.
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April 27th, 2011, 05:52 AM
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#8 |
Join Date: Dec 2008 Location: Butte, Montana
Posts: 2,427
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I personally would not be worried about this
| Not worried, just would be nice  .
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April 28th, 2011, 07:15 AM
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#9 |
Join Date: Mar 2011 Location: SE PA
Posts: 17
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Thank you all for the reassurance!
I am sure that at the end of the day everything will turn-out just fine. As you can tell, I'm a little "retentive" and like to know what is going on with my personal property. It is the Engineer in me that I cannot seem to shake!
Hope for the best, prepare for the worst, always come out happy...
-Buckmark22
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April 28th, 2011, 07:25 AM
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#10 |
Join Date: Mar 2011 Location: North Carolina
Posts: 195
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My brand new P345 is leaving today. Ruger sent me the UPS label, next day air.
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April 29th, 2011, 07:25 AM
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#11 |
Join Date: Mar 2011 Location: SE PA
Posts: 17
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Ruger Customer Service ROCKS! I just called for an update...the single six is repaired and on it's way back home. It should arrive at my local GS on Monday.
Here's the best part....NO CHARGE for the repairs!!!  I was prepared to shell out around $200 for what needed to be done (new set of cylinders/new barrel/work on internals), but the Ruger Gods have smiled down on me!
I'll quit my whining now...sorry for the aggravation!! 
-Buckmark22
(perhaps a change in my "handle" is in order too...)
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