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Gotta love Ruger CS

This is a discussion on Gotta love Ruger CS within the Ruger Single Action forums, part of the Pistol & Revolver Forum category; I sent my Blackhawk .41 meg in on Friday 5/5 as it had a loose loading gate. On the form in the note section I ...


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Old May 14th, 2017, 07:04 AM   #1
 
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Talking Gotta love Ruger CS

I sent my Blackhawk .41 meg in on Friday 5/5 as it had a loose loading gate. On the form in the note section I inquired if they could install a super Blackhawk hammer while they had it apart and email me a bill. On Tuesday 5/9 I get a call fromCS saying they only have the hammer in SS. I said that's fine go ahead and install. I then mentioned my 3-3/4" SBH 44 is shooting high with rear sight all the way down, could they send a taller front sight. I received the .41 back on Friday 5/12. They replaced the loading gate, gate spring, cylinder latch, trigger, pawl, hammer, and internal parts. They also sent two taller front sights and pins for the .44. All at no charge.I am one very happy customer!
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Old May 14th, 2017, 07:23 AM   #2
 
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That's what They need more Satisfied Customers.
Good for You
And Good Luck with Them.

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Old May 14th, 2017, 08:00 AM   #3
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That's some excellent customer service! Your revolvers are lookin' good!
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Old May 14th, 2017, 08:37 AM   #4
 
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Old May 14th, 2017, 10:43 AM   #5
 
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ruger cs is tops and in 40 plus years gun owning i have dealt with colt, sw, remmington, winchester, beretta, and many others.
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Old May 14th, 2017, 11:16 AM   #6
 
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I bought my first ruger in 1981ish and haven't been without one since, but this was my first time dealing with customer service and it was a great experience. The loading gate on the .41 has beeen loose since around 2005, never even considered the possibility of sending it back to be fixed until I started hanging around this forum. Wish more companies had customer service of this level. -mike
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Old May 14th, 2017, 12:03 PM   #7
 
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Luckily, I have never had to use there services, but all I have ever heard about it has been great.
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Old May 14th, 2017, 01:38 PM   #8
 
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Old May 14th, 2017, 02:16 PM   #9
 
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Nice pistols!! (Yes, I called them pistols, I'm old fashion that way)
I've only had one contact with customer service and they were bullseye perfect.
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