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So ticked of at Ruger Im about to pop. Ticked in Texas

This is a discussion on So ticked of at Ruger Im about to pop. Ticked in Texas within the Ruger Rimfires forums, part of the Pistol & Revolver Forum category; Hello All , I need help Currently I am so disappointed in Ruger I had to join a forum just to vent. If nothing else ...


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Old April 22nd, 2013, 04:11 PM   #1
 
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So ticked of at Ruger Im about to pop. Ticked in Texas

Hello All , I need help
Currently I am so disappointed in Ruger I had to join a forum just to vent. If nothing else to seek sound reasoning to console my broken heart. I have been a diehard Ruger fan all of my life. Owning countless rim and center fire products. I have stood up for Ruger arguing until I was blue in the face about the fine American quality which Ruger once possessed. Which brings to where I am now. I purchased a new MKIII 22/45 a while back. It has been in the safe a year or so. A friend wanted to go practice so I grabbed it as well as a couple others. I was bragging to my bud about this virgin 22 that I had, that needed to be shot. I loaded up, first shot it did not eject. I unloaded, bolt back discovered to the shell to still be in chamber. I popped it out with a screwdriver, changed ammo and repeated with the same result. This time the shell was really stuck. After we enjoyed our shooting adventure and I endured the jabbing about my fine "virgin 22". I took the MKIII back to my office where I was overcome with curiosity, so I started to inspect the 22. I discovered a heavy dent on the back of the barrel, (Donít get ahead of me; I know the gears are turning). So this indention has caused the bore of the barrel to be smaller wherein not allowing the shell to eject. I disassemble the pistol per the guidelines set forth in the manufactures service instructions. Nothing really looked out of place, so I snagged a MKII and compared the two. Thatís right you got it, not only was the firing limit pin out of place, it was out of the gun, missing. One which was never disassembled before that moment mind you. So, I open up the test shell which comes with a new pistol and it shows the same scoring that the other spent shells have shown. That would suggest to me that the pistol was that way at the factory. I called up Ruger and the lady on the other end was great, emailed an ups label and I shipped that day. All was fine and dandy until today. I received a call from Ruger, the one in AZ, informing me that the gun was useless due to the firing pin hitting the barrel. My options are to buy a new gun from them for $270 or receive my old one back, broken. I was floored, as I am right now, still floored. I explained it was brand new; I was told sorry it canít be fixed and per his supervisors instructions those are my only options. I explained the test shell; he said that was not possible. I said just send it back, because I wont spend another dime with a company that wonít stand behind their product. So I hung up, been in a daze the rest of the day. I have been let down by somebody I thought I could depend on. Am in the wrong? Should I just suck it up and move on? I hate to wander aimlessly forum to forum looking for answers that may never reveal themselves. If I drank I would. What should I do now? Sorry to stink up the forum with such a negative issue, I had no other place to go. I donít think the guys at the Dodge diesel forum would understand. By the way that is where Goatjunkie Ė (Dodgelover) came from, I somehow ended up with 4 goats at once.



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Old April 22nd, 2013, 04:34 PM   #2
 
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Welcome from Australia mate.
Glad to have you on board, nice folk here and lots of good info.
Make another phone call, obviously you just spoke to the wrong person.....
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Old April 22nd, 2013, 04:34 PM   #3
 
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Welcome, good to see another Lone Star State brother! IDK, if I were you I would ask to speak to the supervisor, if that dont work move on up the ladder. Someone has authority to take care of a customer. Send letters, do whatever it takes. Ruger holds its collar up high when it comes to customer service. They'll eventually do something.
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Old April 22nd, 2013, 04:41 PM   #4
 
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Welcome to the forum from PA!

Make a phone call and talk to another person, and another, and another until you talk to the person that is LISTENING to what you are saying.
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Old April 22nd, 2013, 04:45 PM   #5
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As others have said, keep calling until you get the answer you deserve. Welcome to the forum from Kentucky!
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Old April 22nd, 2013, 04:53 PM   #6
 
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Welcome to the forum. Kinda sounds like it was dry-fired......a lot. That's what they saw I guess. I think I would go back to the dealer also.

Last edited by BuddyG; April 22nd, 2013 at 04:56 PM.
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Old April 22nd, 2013, 04:59 PM   #7
 
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As all the others have said keep calling until you reach the right person. Also on Rugers web site you can sent a letter to the CEO. I've never heard of Ruger not standing behind their product like that. It sounds like someone left the firing pin stop pin out. If that's the case and it was done at the factory that gun was toast from the day it left the factory. It's first shot (test shot) was it's last.
Ps welcome to the forum. Keep us posted on how it finally turns out.

Last edited by gmsoapy; April 22nd, 2013 at 05:01 PM.
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Old April 22nd, 2013, 05:02 PM   #8
 
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First off welcome to the forum from Florida.

What exactly is a firing limit pin? (not trying to be condoning)
If I had to guess you are speaking of the firing pin stop (part # A03500)
From what I understand the MkIII series of pistols is designed in such a way which allows you to safely dry fire it without peening the chamber mouth through use of the firing pin stop.
So from what I understand the factory forgot to install the pin.
In my assessment this is Ruger's fault and as stated above Id try again with customer service.
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Old April 22nd, 2013, 05:10 PM   #9
 
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Quote:
Originally Posted by MolonLabe View Post
First off welcome to the forum from Florida.

What exactly is a firing limit pin? (not trying to be condoning)
If I had to guess you are speaking of the firing pin stop (part # A03500)
From what I understand the MkIII series of pistols is designed in such a way which allows you to safely dry fire it without peening the chamber mouth through use of the firing pin stop.
So from what I understand the factory forgot to install the pin.
In my assessment this is Ruger's fault and as stated above Id try again with customer service.
You're right it's the firing pin stop pin and there's a note in the owners manual warning that if this is not installed and you pull the trigger your gun can become toast.
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Old April 22nd, 2013, 05:19 PM   #10
 
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You say you bought the gun a while ago and then you say it has been in your safe for a year or so.... So exactly how long have you owned this 22/45 without testing it yourself to see if it was working properly?

I agree with others that you need to call customer service again as your story is the only one I have heard that has not been positive in respect to Ruger standing behind their products.

My children think I have become jaded, but I believe that you have to assume whatever you buy today may have an issue right out of the box. There are just so many units being produced that flawed items can slip through the lines. I think the customer has a responsibility to confirm that their product is working as it should and at the same time the manufacturer has to correct any issues that may be found.

We want the quality of the good old days at a price and availability only possible with today's super high mass production rates. Sometimes these desires can't come together.

Good luck with your 22/45 and next time remember to test a new purchase promptly rather than waiting a year or so...... It will make your life a whole lot less stressful.

Last edited by Jwp721; April 22nd, 2013 at 05:31 PM.
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Old April 22nd, 2013, 05:31 PM   #11
 
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Welcome to the forum. Like the others have said, call and call again. Good luck and keep us posted.
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Old April 22nd, 2013, 05:31 PM   #12
 
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Welcome from Bastrop Texas!
I would definitely keep calling and working my way up the ladder.
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Old April 22nd, 2013, 05:36 PM   #13
 
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Honey-Not vinegar.


Ruger WILL fix this. I know it's frustrating, but hang in there. try the "Tell the CEO" link on their website. Also, their corporate management monitors this site, and my guess is that they will see your plight.

Good luck-Keep us posted.
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Old April 22nd, 2013, 05:44 PM   #14
 
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If I had a spare Mark III lower hanging around I would be tempted to buy an aftermarket upper, such as a Pac-Lite or Volquartsen. Lemon, meet Ade.
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Old April 22nd, 2013, 05:48 PM   #15
 
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As everyone else has said make more noise and go higher up the Ruger chain of command ....they will sort it for you i am sure.By the way Welcome to the forum.
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