Ruger Forum

dunbangel · August 30th, 2012, 02:23 PM

I just bought a new Ruger SR22 pistol and straight out of the box I noticed that at the base of the barrel, the plastic triangular piece
on the frame that is suppose to be slid into the metal groove is on the outside. This created a bulge in the plastic on the side of the frame.
Is there a simple way I can separate the internals from the frame so I can reassemble it right or should I just send I back to Ruger?

rimshaker · August 30th, 2012, 06:31 PM

Pics not showing up??

dodododa · August 30th, 2012, 06:47 PM

I can't see the pictures either. My wifes Sr22 has been flawless since day one.

computerdynamics · August 30th, 2012, 06:59 PM

If the slightest case of weirdness, it should probably go back to the mothership? They'll fix it and better than a dangerous malfunction? Without a pic it's guessing?

dunbangel · August 30th, 2012, 07:28 PM

Sorry new to the forum so not sure how to correctly upload photos
Here is a link to the photo album
BTW the gun is new and I have never fired it, that is how it came out of the box

3 - Ruger Forum

gmsoapy · August 30th, 2012, 08:40 PM

that puppy should go back to Ruger. Call them and they'll send you a pre paid lable to ship it back. Or take it back to the shop you bought from and have them send it back. was the slide on it when you got it ? I have 2 of them are both are great. Sorry you got a bad one. Welcome to the forum from Las Vegas X Long Island.

EYAKER · August 31st, 2012, 03:53 AM

Welcome to the forum!

Sorry you are having issues out of the box. That is a disappointment. I would do as previously stated and bring it back unfired to the store where you got it or call Ruger in AZ. Having had some issues myself with a new SR22 I can understand you're frustration having just laid out the cash and now feeling like you have to deal with an issue. All I can say is that Ruger customer service is great and a very nice bunch of people to deal with. They will email you a next day air label to you for the firearm return, but in this instance I would assume you would get a new serial number replacement gun. They do their best to get you up and running again as soon as possible. I received a couple of hats during my ordeal to ease some of the pain. Now I look good at the range!

Although I loved my SR22 I ended up exchanging it for the 2245 Lite because of the wait for a new one to be manufactured. In the end I think I am happier because it was more accurate for me.

Good luck and keep us posted.

rimshaker · August 31st, 2012, 11:52 AM

That looks like a bonefide lemon assembly. Call up Ruger and they'll take care of ya.

WvDave · August 31st, 2012, 02:09 PM

I can't really comment since the photos are not clear enough to see any detail. I would agree with taking it back to the shop where you bought it and see what they have to say.

dunbangel · August 31st, 2012, 09:30 PM

I did call Ruger and they are having me send it back
I bought this at BassPro and with handguns they only let you look at a "floor model" since the one you are actually buying is in a sealed case which you cant open until you leave the store with it. So, I had no idea what I bought till I got home.

I made a video showing the details of the gun and its in HD so you can see it better. Check it out if you'd like!

Ruger SR22p Factory Defect - YouTube

...also thanks for those who replayed!

dunbangel · August 31st, 2012, 09:45 PM

Quote:

Originally Posted by shootist

So whay can't you just exchange it for a new one at Bass Pro?

They have a no firearm return policy and since I live in New York, the serial # is printed on my handgun permit so exchanging it would require a lot of paperwork with the police station and they charge a fee for every transaction. Sending it back is less of a headache (due to the legal system) and cheaper.

kingpins9 · August 31st, 2012, 09:52 PM

How in the world did that thing leave the factory like that?

shootist · August 31st, 2012, 10:11 PM

Quote:

Originally Posted by dunbangel

They have a no firearm return policy and since I live in New York, the serial # is printed on my handgun permit so exchanging it would require a lot of paperwork with the police station and they charge a fee for every transaction. Sending it back is less of a headache (due to the legal system) and cheaper.

It's not a big deal to tranfer a name off a S/N and I'm sure it hasn't been turned into the state yet seeing's you just bought it, most stores do have a no return policy on guns, but never saw one that wouldn't exchange a defective one, no one would sell a gun to me I couldn't look over before I left the store, did you call and ask if they would exchance it due to it being defective? and let them know what happened?, I sure wouldn't be shopping there any more if they won't help out with this problem.

Benemorte · September 1st, 2012, 04:49 AM

#1 Rule: Never buy a product without inspection first. If Bass Pro Shops have this policy, I would have simply shopped somewhere else. That being said, send it in to Ruger, they will make this right.

AquaHull · September 1st, 2012, 05:30 AM

Quote:

Originally Posted by Benemorte

#1 Rule: Never buy a product without inspection first. If Bass Pro Shops have this policy, I would have simply shopped somewhere else. That being said, send it in to Ruger, they will make this right.

I think the "B" should be removed from that Pro Shop