My LCR-22 could be on Mars (2 threads with answer)This is a discussion on My LCR-22 could be on Mars (2 threads with answer) within the Ruger Rimfires forums, part of the Pistol & Revolver Forum category; This damage is on my new LCR-22, from just the factory test fire. Wasn't apparent at first, as the marks were still black, but some ...
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August 12th, 2012, 07:24 AM
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#1 | | Previously Interested
Join Date: Oct 2011 Location: Trapped in a horde of stupid people
Posts: 4,388
| Send LCR-22 defect photos to Ruger?
This damage is on my new LCR-22, from just the factory test fire. Wasn't apparent at first, as the marks were still black, but some dry fire cleaned them off. I've looked at two other new ones at dealers, and a well used LCR-38 (aluminum frame also), with no marks at all.
I've emailed Ruger, and their CS contact page has no way to send photos. I let them know I had photos. I suppose when they answer I'll get a contact email address?
I've found posts elsewhere about the exact same trouble, and those folks ended up with a new LCR, since the frame is serialed.
The only Ruger I ever sent back was through a dealer, so this one will be my first between just me and Ruger. I understand I can send it to them (with their shipping label) but it has to come back through an FFL? Another headache I don't need.
I would be at my range today with it if it had been a good one. Attachment 4514 Attachment 4515
Last edited by bearcatter; May 15th, 2013 at 10:00 AM.
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August 12th, 2012, 07:32 AM
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#2 |
Join Date: Jun 2012 Location: NH
Posts: 150
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I sent my photos to:
Julian Renteria jrenteria@ruger.com
Got back to me in a day or so.
Good luck! And I would send the photos along to them.
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August 12th, 2012, 07:50 AM
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#3 | | Previously Interested
Join Date: Oct 2011 Location: Trapped in a horde of stupid people
Posts: 4,388
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Thanks, but I was hoping someone had a more generic email for Ruger CS. I may just confuse the situation sending them to a specific person. Is Mr./Ms Renteria in NH (revolvers)?
I am ticked at myself for this. I actually looked at two at the dealer, the other had a slight "catch" in the trigger pull that would have probably smoothed out. These gouges won't........ 
Why can't you exchange a gun like a defective toaster? New paperwork, sure, and the gun goes back to the distributor for credit. That would be nice.
At least this way, I should get a virtually perfect, 100% gone over gun back. Which is what it should have been anyway. I remember when they said Ruger's customer service was one bored guy with a shoebox of parts.
Last edited by bearcatter; August 12th, 2012 at 08:10 AM.
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August 12th, 2012, 08:21 AM
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#4 |
Join Date: Aug 2011 Location: Arizona
Posts: 792
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If you do send it back, after you get the return label, Ruger will send the repaired/replaced gun directly to your home not an FFL. Don't stress Ruger will fix you right up!
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August 12th, 2012, 08:41 AM
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#5 | | Previously Interested
Join Date: Oct 2011 Location: Trapped in a horde of stupid people
Posts: 4,388
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I thought a replacement gun (new Serial) had to go through an FFL? And I just Googled the Renteria email, they are apparently in Prescott AZ, no help.
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August 12th, 2012, 08:56 AM
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#6 |
Join Date: Aug 2011 Location: Arizona
Posts: 792
| Quote:
Originally Posted by bearcatter  I thought a replacement gun (new Serial) had to go through an FFL? And I just Googled the Renteria email, they are apparently in Prescott AZ, no help. | Yea you're right....I was thinking of a repaired gun even though I also said *replaced*, sorry my bad.
*EDIT* Try and give Ruger a call that would be the fastest way to contact them.
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August 12th, 2012, 09:09 AM
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#7 | | Previously Interested
Join Date: Oct 2011 Location: Trapped in a horde of stupid people
Posts: 4,388
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I put the photos in my album here, and sent the URLs to Ruger CS on their website contact form. Only thing I could think of to get the ball rolling quicker.
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August 12th, 2012, 09:36 AM
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#8 |
Join Date: Feb 2012 Location: El Paso, TX (but will always be a Montanan)
Posts: 209
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When I sent a gun in for repair, I printed off the pictures I took and placed them in the box with a short description of what I was doing when my gun broke. I didn't know if it would help, but it at least gave me piece of mind that I did all I could to make sure the problem was corrected. Everything came back good as new. If you do that, I think you'll need to take a couple of better photos, when you click on the ones you uploaded it's had to see them. Good luck.
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August 12th, 2012, 09:40 AM
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#9 |
Join Date: Jan 2012 Location: illinois
Posts: 5
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I sent in a ruger rifle that had a broker bolt new from dealer, also some blueing was worn around reciever. The whole rifle. It was sent bak to me without going thru a dealer.
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August 12th, 2012, 09:52 AM
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#10 |
Join Date: Sep 2008 Location: AZ
Posts: 54
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Originally Posted by Dawgface Yea you're right....I was thinking of a repaired gun even though I also said *replaced*, sorry my bad.
*EDIT* Try and give Ruger a call that would be the fastest way to contact them. | Colt replaced a new Diamondback .22 for me. New gun was delivered to my house. No FFL required.
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August 13th, 2012, 03:04 AM
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#11 |
Join Date: Jun 2012 Location: NH
Posts: 150
| Quote:
Originally Posted by bearcatter Thanks, but I was hoping someone had a more generic email for Ruger CS. I may just confuse the situation sending them to a specific person. Is Mr./Ms Renteria in NH (revolvers)?
I am ticked at myself for this. I actually looked at two at the dealer, the other had a slight "catch" in the trigger pull that would have probably smoothed out. These gouges won't........
Why can't you exchange a gun like a defective toaster? New paperwork, sure, and the gun goes back to the distributor for credit. That would be nice.
At least this way, I should get a virtually perfect, 100% gone over gun back. Which is what it should have been anyway. I remember when they said Ruger's customer service was one bored guy with a shoebox of parts. | Yes the email was for AZ, sorry I didn't realize the revolvers were serviced in NH when I posted. I would just give them a call and get a contact email for NH. They are very nice and will take care of you.
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August 13th, 2012, 05:46 AM
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#12 |
Join Date: Dec 2011 Location: Michigan
Posts: 148
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A replacement gun can be shipped to your home or business, it's the corporate policy that prevents it in most cases.
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August 13th, 2012, 06:10 AM
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#13 |
Join Date: Feb 2012 Location: Maryland
Posts: 1,586
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Such weird markings, sure thats not the new spiderman edition?
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August 13th, 2012, 07:52 AM
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#14 | | Previously Interested
Join Date: Oct 2011 Location: Trapped in a horde of stupid people
Posts: 4,388
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Talked to a super nice and patient Ruger rep this morning, and emailed her the photos with a full description. This has to go higher up, so she will call me later with the official verdict.
I hate how I get so impatient getting a gun or resolving a gun problem. I guess it's true about big boy's toys. We get impatient like a six-year old on Christmas Eve......  | |
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August 16th, 2012, 09:59 AM
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#15 | | Previously Interested
Join Date: Oct 2011 Location: Trapped in a horde of stupid people
Posts: 4,388
| My LCR-22 could be on Mars (2 threads with answer)
Ruger should have received my LCR-22 by noon yesterday. All evening, and today, UPS tracking has just shown it "out for delivery". I called UPS last night, they had the cheesy excuse that the driver "just missed scanning it". The rep suppressed a few giggles, I didn't find it funny, I've emailed a complaint, for what good it won't do. I've always hated when I get stuck with UPS for something.
I just talked to Ruger, they don't know if they have it either. "Somewhere in the pile", they haven't scanned into their system yet. The Ruger rep suggested I call back Monday or Tuesday and check. So in the meantime no one knows where it is for days. Wonderful. My $450 gun is somewhere between the UPS hub and Ruger's scanner, or in orbit around Mars for all anyone knows........ ......... It could be in a pawn shop or in someone's pocket, too.
Seems UPS needs to replace an incompetent driver, and Ruger needs to hire more help. Are they that swamped by returns?
With sufficient help, they could have made a decision and had it in repair, or a new one on its way to me by now.
Last edited by LAGun; August 24th, 2012 at 07:29 AM.
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