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Absolutely disappointed by Ruger

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Old March 28th, 2011, 06:38 PM   #1
 
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Absolutely disappointed by Ruger

I spent a few weeks considering getting a Ruger Mark III. I opted for the 22/45 because I am familiar with that angle and I wanted adjustable sights (thus the Hunter model) and because, Ruger's website showed me they only had two models of 22/45 Mark Hunters model KP678HMK3RP (6.88 barrel) and their model KP512HMK3RP 5.5 iunch barrel.
Both models were shown with Cocobolo grips (but more importantly than wood or rubber or plastic) was the main 22/45 feature of interchangeable grips. Nowhere on that page was it shown that the grups for these came in anything but Cocobolo 1191-style grips.
I found a Canadian Supplier who had the
Mark III 22/45 Hunter 6.8" fluted barrel and adjustable sights.
I ordered it and received it today. I open the box and find that it came with the black rubber grips. The dealer, when contacted, told me that that was what I had ordered and had I specified cocobolo (1911-style removable) grips they would have told me that this was NOT what they had in stock.
The dealer acted in good faith and will not take the gun back and refund my money.
I ordered in good faith believing Ruger's website and the detailed description
and now I've got a $600+ gun on my hands that I do not want.
Naturally, Ruger's website does not leave an email address and their contact form barely accepts a few lines of text.
I am extremely frustrated and disappointed (to the pointed that I went shooting today and left that Ruger home. I had been so looking forward to shooting it, but I was really (I'll say "turned off" in order not to say something else.)

Any ideas? Suggestions? Specially considering that I'm in Canada and Ruger is in the US.



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Old March 28th, 2011, 06:43 PM   #2
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This sounds to be more of a problem between you and the dealer you purchased it from then between you and Ruger. If you look at specific guns in Rugers website it shows a model number for each variation.
This also reiterates my belief that when purchasing a firearm its better to deal face to face then mail order.
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Old March 28th, 2011, 06:58 PM   #3
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Yeah, this doesn't sound like a Ruger problem. Their website is only going to show current model guns, and even then sometimes there are ones out there that aren't on the website. This is extremely common. Is the gun you received one that the dealer had in stock from last year? Or, is it a special edition gun? Based on your post it's kind of hard to describe exactly what you received, but it sounds like you received a gun that was a prior year's model. I'm sure there are thousands of prior model year Rugers, Glocks, Sigs, Colts, and every other manufacturers guns sitting New in Box at distributors around the globe. Do you know the production date of your gun, or the model number?

Edit: I'm guessing yours is the KP678HMKIII?


Last edited by BuckeyeBlast; March 28th, 2011 at 07:04 PM.
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Old March 28th, 2011, 07:01 PM   #4
 
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Quote:
Originally Posted by TMD View Post
This sounds to be more of a problem between you and the dealer you purchased it from then between you and Ruger. If you look at specific guns in Rugers website it shows a model number for each variation.
This also reiterates my belief that when purchasing a firearm its better to deal face to face then mail order.
The dealer is half a Continent away from me. I'm in Ottawa where there are are only two and a half firearms shops (mostly fishing, camping and long guns. No handguns). Every thing we do with handguns, we do by email or phone.

I looked at the very specific models in Ruger's website, narrowing it down to
KP678HMK3RP 10147 Stainless Steel Satin Stainless Checkered Cocobolo 6.88" 10.88" 34.00 oz.
They do not offer any variance in grips. They ONLY show the wood 1911-type changeable grips.
For other models, yes they do show descriptions and images of all the variants. In the 22/45 Mark III Hunter they ONLY offer the two different barrel lengths.

The dealer thought I knew what I wanted.
I thought I would get what I wanted (since Ruger did not offer it into other than 1911-style, changeable wood grips.)

Had I known that this model even existed in non-wood, non-changeable grips, I would have specifically mentioned that in my order.
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Old March 28th, 2011, 07:09 PM   #5
 
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Quote:
Originally Posted by BuckeyeBlast View Post
Yeah, this doesn't sound like a Ruger problem. Their website is only going to show current model guns, and even then sometimes there are ones out there that aren't on the website. This is extremely common. Is the gun you received one that the dealer had in stock from last year? Or, is it a special edition gun? Based on your post it's kind of hard to describe exactly what you received, but it sounds like you received a gun that was a prior year's model. I'm sure there are thousands of prior model year Rugers, Glocks, Sigs, Colts, and every other manufacturers guns sitting New in Box at distributors around the globe. Do you know the production date of your gun, or the model number?
This sounds like the only explanation.
Naturally, the dealer's site showed their inventory parts with codes that had nothing to do with the codes used by Ruger's website. Had I ordered a KP678HMK3RP 10147, the dealer would have said, "Huh?" We have the 08161 and 08162 Rugers in our inventory. This is how they show it:
08162 Ruger 22/45 MKIII Hunter, Stainless/Blk Fluted, 6 7/8"
(I bought their 08161)
Now if the same description 22/45 MK III Hunter 6 7/8" Stainless exists on Ruger's site with ONLY the 1911-style wooden, why would I ever think that the dealer might be carrying a different model?

Just goes to show you. Not to trust what one sees on the web.

It's just extremely frustrating.
And I don't want to have to try and see IF I can sell it or not (and for how much of a loss).

Last edited by 3strokes; March 30th, 2011 at 07:19 PM.
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Old March 28th, 2011, 07:12 PM   #6
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Quote:
Originally Posted by 3strokes View Post
The dealer is half a Continent away from me. I'm in Ottawa where there are are only two and a half firearms shops (mostly fishing, camping and long guns. No handguns). Every thing we do with handguns, we do by email or phone.

I looked at the very specific models in Ruger's website, narrowing it down to
KP678HMK3RP 10147 Stainless Steel Satin Stainless Checkered Cocobolo 6.88" 10.88" 34.00 oz.
They do not offer any variance in grips. They ONLY show the wood 1911-type changeable grips.
For other models, yes they do show descriptions and images of all the variants. In the 22/45 Mark III Hunter they ONLY offer the two different barrel lengths.

The dealer thought I knew what I wanted.
I thought I would get what I wanted (since Ruger did not offer it into other than 1911-style, changeable wood grips.)

Had I known that this model even existed in non-wood, non-changeable grips, I would have specifically mentioned that in my order.
The RP models are new models. Your dealer had in stock last year's models that didn't have the Replaceable Panels. Sounds like poor communication between you and your dealer. It sucks having a gun that isn't exactly what you want, but if you're willing to put a little work into it, I know people have put the 1911 style grip panels on non-RP models. Consider doing a search or posting the question in the Rimfire forum and you'll probably get some help. If you don't want to do that to a brand new gun, I completely understand. You have my sympathies, I know it sucks investing money and not getting exactly what you want.
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Old March 28th, 2011, 07:13 PM   #7
 
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Quote:
Originally Posted by BuckeyeBlast View Post
Yeah, this doesn't sound like a Ruger problem. Their website is only going to show current model guns, and even then sometimes there are ones out there that aren't on the website. This is extremely common. Is the gun you received one that the dealer had in stock from last year? Or, is it a special edition gun? Based on your post it's kind of hard to describe exactly what you received, but it sounds like you received a gun that was a prior year's model. I'm sure there are thousands of prior model year Rugers, Glocks, Sigs, Colts, and every other manufacturers guns sitting New in Box at distributors around the globe. Do you know the production date of your gun, or the model number?

Edit: I'm guessing yours is the KP678HMKIII?
What I thought I was ordering was the KP678HMK3RP Model 10147
from page RugerŪ 22/45™ Hunter Rimfire Pistol Models

What I got was the KP678HMKIII Model 10120 (from the box). This "denomination is nowhere ion the Ruger site, nor on the dealer's site.

Quote:

Last edited by 3strokes; March 28th, 2011 at 10:00 PM. Reason: addingmodel details
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Old March 28th, 2011, 07:13 PM   #8
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Quote:
KP678HMK3RP
I'm almost certain that the RP at the end of the model number stands for "replaceable panel". If you received a 22/45 without the replaceable panels then the dealer sold you a different model. Again this is a disconnect between you and your dealer not Ruger.
Look at the model number and serial number on the box.
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Old March 28th, 2011, 07:15 PM   #9
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That picture is NOT of a RP model.
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Old March 28th, 2011, 07:19 PM   #10
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P&D Enterprises?

Pistols - Restricted

They list their stock numbers and a brief description. In the future, you need a model number to avoid this problem. Maybe they can take it on trade towards a new one, and if you explain what happened (you got a gun you didn't want, partially due to the fact that their website didn't list a specific model number or specify last years model), maybe they'll be willing to take it back on trade towards ordering you a new model?
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Old March 28th, 2011, 07:41 PM   #11
 
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If the box has the model number you indicated with matching s/n it should be like the one on their website. First I'd call the Ruger support line and speak to a tech to make sure the serial number matches that model. The website shows the Prescott,AZ number is 928-541-8892. Maybe someone made a mistake. Good luck.
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Old March 28th, 2011, 09:16 PM   #12
 
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Quote:
Originally Posted by BuckeyeBlast View Post
P&D Enterprises?

Pistols - Restricted

They list their stock numbers and a brief description. In the future, you need a model number to avoid this problem. Maybe they can take it on trade towards a new one, and if you explain what happened (you got a gun you didn't want, partially due to the fact that their website didn't list a specific model number or specify last years model), maybe they'll be willing to take it back on trade towards ordering you a new model?
I tried. They're telling me that I got exactly what I ordered.
I had heard that they were very customer-service-oriented but when I talked to one of the owners (the D in P and D), she said that I got it on final sale and she left me with a very sour taste in my mouth.

I'm going to try and contact them tomorrow with the excellent point you made, i.e., that they did not specify the Ruger model number apart from the description or that it was an older model. Had they even said that the grips were the black rubber-like ones, that would have raised a red flag.

On the other hand, I would have liked the Ruger site (knowing that there probably are a number of unsold..... not owner-registered--- units out there) to have said that they have discontinued the non-replaceable-grip models although a few might still be on shelves somewhere. Or just drew my attention that the model(s) shown on the site are similar to, but different from, older models.

I am new to firearms shooting (only started last September, although some 40 years or so ago I used to shoot air pistols.)

I'm not, therefore, very familiar with the models and their codifications.

You immediately understood the RP to mean Replaceable Panels. I couldn't make that jump, not having been familiar with the non-replaceable panels on the older models. I did read a lot and researched a lot, but what I cam out with was that the 22/45 were specially designed for shooters more familiar with the 1911 shape (angle of grip to slide/barrel) and with the 1911 panels or grips.

Anyway, right now, my blood pressure's way up and I've taken my sleeping pills and I hope I have an OK night.

Maybe I'm just mad at myself for not having crossed every T and dotted every i
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Old March 28th, 2011, 09:25 PM   #13
 
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Quote:
Originally Posted by GPfan View Post
If the box has the model number you indicated with matching s/n it should be like the one on their website. First I'd call the Ruger support line and speak to a tech to make sure the serial number matches that model. The website shows the Prescott,AZ number is 928-541-8892. Maybe someone made a mistake. Good luck.
Now that I'm looking at the Ruger box:
The serial number corresponds to the handgun.
The Catalog number IS in fact KP678HMKIII model 10120

Of course this catalog number and model number do not appear on the Ruger site at all,
nor do the Ruger catalog and model numbers appear on the dealer's site either.

My mistake was not double-checking with the dealer and asking them to make sure that the item on their list was in fact the

KP678HMK3RP 10147 Stainless Steel Satin Stainless Checkered Cocobolo 6.88" 10.88" 34.00 oz.

Last edited by 3strokes; March 28th, 2011 at 09:45 PM.
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Old March 28th, 2011, 09:56 PM   #14
 
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Quote:
Originally Posted by BuckeyeBlast View Post
The RP models are new models. Your dealer had in stock last year's models that didn't have the Replaceable Panels. Sounds like poor communication between you and your dealer. It sucks having a gun that isn't exactly what you want, but if you're willing to put a little work into it, I know people have put the 1911 style grip panels on non-RP models.
Oh, believe me, I've tried that (researching it, not doing it). After reading the first few lines, I was stopped dead cold at "............... milling machine." Even "Dremmel" would have stopped me.

Not to a new gun and not to such a one. (Had it been a $70 Norinco, assembled in Somalia, maybe.)

I've emailed the dealer proposing they buy it back at a loss to me (I haven't used it and it's really NIB (I'm slowly learning the terminology. I hope that it means "New In Box") and that I'd be willing to wait for them to get me the correct Catalog and model number.

Let's hope they deserve their reputation for super-duper service. It's when the chips are down that good service tells; it's easy to do well in fair weather.
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Old March 28th, 2011, 10:02 PM   #15
 
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Yeah, I agree with some others here. Obviously not Ruger's problem. Poor communication between you and the dealer.

Last edited by TxGun; March 28th, 2011 at 10:05 PM.
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