Brand New SR40c sent back to Ruger for service :(This is a discussion on Brand New SR40c sent back to Ruger for service :( within the Ruger Pistols forums, part of the Pistol & Revolver Forum category; Originally Posted by JohnD
Allfat-I am complaining about buying two new guns that needed to be sent back for a variety of problems which I ...
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July 27th, 2012, 07:35 AM
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#16 |
Join Date: Feb 2012 Location: Oregon
Posts: 245
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Originally Posted by JohnD  Allfat-I am complaining about buying two new guns that needed to be sent back for a variety of problems which I chose not to overly elaborate on. It is bad enough when you purchase any gun that is defective let alone buy two from the same manufacturer within a two month period of time and both are unusable.
I am commenting on the frequent posts regarding Ruger's great customer service which was not the case for me. Too many posts on here suggest 2-3 week turnarounds. Just wasn't my experience with two repair jobs. Further, I frequently hear that companies appreciate feedback, both good and bad from customers. When I took the effort to write a letter to customer service it didn't even illicit a response. | I understand, and that is bizarre that you did not receive a response from them. When I contacted them about them returning to me a "fixed" gun that still had the same problem, I received an email from the head of customer service less than 24 hours later, on a weekend, offering solutions to fix my problems. Sorry you had such a bad experience JohnD, and I wish you many successful shooting sessions with your Rugers.
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July 27th, 2012, 11:23 AM
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#17 |
Join Date: Jan 2012 Location: STL
Posts: 54
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Not a problem. And I will add that both guns now perform flawlessly.
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August 4th, 2012, 08:40 PM
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#18 |
Join Date: Jul 2012 Location: Michigan
Posts: 6
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Well I must say Im very impressed with Ruger customer service. My SR40c was returned to me on Monday (Exactly 1 week from me sending it in). My trip to the range was great (150+ Rounds) No problems at all. I really like this .40, Great Feel, Nice Recoil, Nice Sights...
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August 4th, 2012, 08:46 PM
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#19 |
Join Date: Jul 2012 Location: Michigan
Posts: 6
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OH!! There was a note that says :
Items Replaced:
Slide Stop Assembly
Striker Assembly
and Trigger Bar Reset
It Also Says:
After Repair, Pistol was function fired 40 rounds of Black Hills 180G FMJ with customer magazines, without malfunction.
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August 5th, 2012, 09:34 AM
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#20 |
Join Date: Jun 2012 Location: NV
Posts: 60
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awesome glad it's running good for you now.
I hate to see people with the same pistol i have having problems.
I have had some trigger reset issues a full slide detailing seemed to fix it up.
I was almost hoping i would still see issues so I'd have a better excuse to get the galloway kit for it...
so edit thread title to be smiley face now?
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