Ruger/Prescott Cust Service - Didn't See THIS Coming (Issue Resolved)This is a discussion on Ruger/Prescott Cust Service - Didn't See THIS Coming (Issue Resolved) within the Ruger Pistols forums, part of the Pistol & Revolver Forum category; I returned my SR9 to Prescott last month to address the issues noted in this thread http://rugerforum.net/ruger-pistols/...l-peening.html
UPS delivered my SR9 today, and I was ...
 |
|
March 5th, 2012, 03:38 PM
|
#1 |
Join Date: May 2010 Location: Ramona, CA
Posts: 263
| Ruger/Prescott Cust Service - Didn't See THIS Coming (Issue Resolved)
I returned my SR9 to Prescott last month to address the issues noted in this thread Different Kind of Barrel Peening??
UPS delivered my SR9 today, and I was pleased to read the notes that spelled out the work that was done on my SR9. It included:
- barrel and slide replacement
- frame replacement
- camblock, trigger bar assembly, trigger bar reset all replaced
- striker assembly, striker blocker & spring, striker cover all replaced
- new mag latch assembly and pin all replaced
- 30 rounds of black hills ammo test fired no malfs.
Long story short, I got a brand new OD green SR9 with the latest Gen 3 "D" shaped mag release and all new components, all for FREE  ! I should be the happiest Ruger SR9 owner in the USA right!?!?!
WRONG!!! Took it apart and was appalled to find that there IS NO RIFLING WHATSOEVER INSIDE THE BARREL.  It smooth as a babies behind, here's pics to prove it.    
What the heck happened here??? How could this have gotten out of the factory? It will have to go back again and I'll be without for several weeks. Not a real issue for me I have other toys to keep me occupied. But really, you give me a smooth barrel, tell my you test fired it and all is OK? I'd like to see that target, probably grouped worse than birdshot out of a shotgun.
| 
| | |
March 5th, 2012, 03:44 PM
|
#2 |
Join Date: May 2011 Location: Spring Hill, Florida
Posts: 401
|
You might want to get on the Ruger site and leave a message to the CEO along with those pictures. It's great they gave you a new gun "But" it would be nice if it was functional. There isn't any excuse for this happening.
| |
| | |
March 5th, 2012, 03:49 PM
|
#3 |
Join Date: Jun 2007 Location: North Carolina
Posts: 3,601
|
Ruger will do anything to get that gun back. They are at your mercy now. BATF would chew them a new one and probably give them a heavy fine.
Years ago at the GS I worked at we got a Colt Python with a unrifled barrel. Colt jumped through the hoops to get that Python back.
I'm sure Ruger will more than make it up to you if you return it. So much for their QC and the 30 rnds of ammo fired. I'm sure they got real good accuracy.
Last edited by Ruger Redhawk; March 5th, 2012 at 05:31 PM.
| |
| | |
March 5th, 2012, 04:00 PM
|
#4 |
Join Date: Dec 2010 Location: Louisiana
Posts: 5,086
|
I think maybe their plant is too close to the border.
| |
| | |
March 5th, 2012, 04:59 PM
|
#5 |
Join Date: Jan 2011 Location: JEFFERSONVILLE,IN
Posts: 577
|
Do you have any 9MM shot shells?
| |
| | |
March 5th, 2012, 05:24 PM
|
#6 |
Join Date: Mar 2012 Location: Georgia
Posts: 956
|
Some poor gunsmith went through all the trouble to completely assemble a pistol, had it test fired for function, and the barrel was a piece of scrap. Bet you have company in being dissapointed He will be as unhappy as you are and so will some supervisor.
| |
| | |
March 5th, 2012, 05:33 PM
|
#7 |
Join Date: Jul 2011 Location: Norcal
Posts: 7,308
|
Come on Ruger, QC!!!!!!!!!!!
As already mentioned, contact the CEO and refer to the original incident records so he can look it up on their end and give him a link to this thread.
| |
| | |
March 5th, 2012, 05:34 PM
|
#8 |
Join Date: Jun 2007 Location: North Carolina
Posts: 3,601
|
I bet Mr.Fifer would love to see that. Heads are liable to roll.
| |
| | |
March 5th, 2012, 05:39 PM
|
#9 | | /Brownster/Blk Dynamite
Join Date: Jan 2012 Location: Eagle Mtn UT
Posts: 895
|
They sent you the new SR9ALSS "Auto Loading Shot Shell" model. Pretty cool!
I hate to say it though but seeing stuff like this makes me second guess getting another Ruger.
Last edited by Brewster; March 5th, 2012 at 05:45 PM.
| |
| | |
March 5th, 2012, 06:00 PM
|
#10 |
Join Date: Oct 2011 Location: Minneapolis, MN
Posts: 815
|
Wow...that is absolutely horrible. I have been skeptical of all of this Ruger quality control talk lately, but this thread really proves that they are having serious problems.
Unacceptable.
| |
| | |
March 5th, 2012, 06:07 PM
|
#11 |
Join Date: Oct 2011 Location: over there
Posts: 535
|
I would really appreciate hearing how this plays out as I am looking to purchase another pistol. I have the SR9, SR9C, LC9, and LCP. My goal is to end up with a full frame pistol for me, my wife, and my two boys. Depending how this goes I may end up buying a couple more XDs as my .40 caliber subcompact is very reliable. Wow that is crazy.
| |
| | |
March 5th, 2012, 06:09 PM
|
#12 |
Join Date: Nov 2011 Location: Arkansas
Posts: 1,134
|
Hummm..........
| 
| | |
March 5th, 2012, 06:10 PM
|
#13 |
Join Date: Feb 2011 Location: WA.
Posts: 2,292
|
Tell them you want it replaced with a SR1911 to make up for your trouble and hassle.
| |
| | |
March 5th, 2012, 06:11 PM
|
#14 |
Join Date: Mar 2008
Posts: 71
|
Couldn't they just send you a new barrel? Or does it have to be fitted to your gun?
| |
| | |
March 5th, 2012, 06:18 PM
|
#15 |
Join Date: May 2009 Location: NE Pennsylvania
Posts: 1,293
|
Certainly contact them and tell them about this, but it would be interesting to take it to the range and fire a few rounds just to see how it groups.
| |
| | | Search tags for this page | | anyone work for ruger prescott, how many people are employed by ruger in prescott, az?, ridge barrel sr, ruger factory prescott, ruger prescott az plant, ruger prescott factory, ruger sends pistols out without rifling, ruger sr9 aftermarket barrel, ruger sr9 barrel replacement, ruger sr9 rifling, sp-101 .22 leading, working at ruger prescott | | Thread Tools | | | | Display Modes |  Linear Mode | |
