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Ruger quality control

This is a discussion on Ruger quality control within the Ruger Pistols forums, part of the Pistol & Revolver Forum category; Have been leaning toward a SR9, or possibly a SR9c.It seems like there are a lot of guns making it out of the factory that ...


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Old January 18th, 2012, 08:03 PM   #1
 
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Ruger quality control

Have been leaning toward a SR9, or possibly a SR9c.It seems like there are a lot of guns making it out of the factory that should not.It's not a design flaw at this point it's clearly quality control. Occasional pistols with issues are going to slip by, but what I'm reading it is clearly too many, all with basically the same minor problems. No one wants a new gun they have to send back, and noboby really wants to spend time on the Ruger blog trying to figure out what's wrong.The single one thing Ruger could do to really sell themselves is simple, invest in better quality control,find the problem guns before we the consumer do. Anyone who fires a new Ruger pistol for the first time and it performs flawlessly is a person who is hooked. If it does not it will always be in the back of his mind. Personally I'm still kicking a new SR9 around. At this point I'm just not sure



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Old January 19th, 2012, 03:29 AM   #2
 
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Originally Posted by oldstyleM77wts View Post
Have been leaning toward a SR9, or possibly a SR9c.It seems like there are a lot of guns making it out of the factory that should not.
And I'll bet there are an awefull lot getting out with no problem whatsoever.
Human nature dictates that we are more likely to hear about the one's with problems than the one's that don't.
Usually don't hear about it until there is a problem.
They are both great guns.
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Old January 19th, 2012, 03:39 AM   #3
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All gun manufacturers allow guns to leave the factory that shouldn't. Whether it be a small cosmetic blemish, loose sight, etc. They are the exception, not the norm. The best you can do (if you don't buy it off the internet) is give a gun a good look-over at the LGS. I own a few SIGs and even they and HK, Walther, etc have guns that need to be returned for one reason or the other. I'm sure it is a smaller percentage, but no gun company is perfect.
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Old January 19th, 2012, 04:00 AM   #4
 
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If you do buy over the interwebz, then make sure they have a good return policy. I have seen over and over that Davidsons has a pretty good one.
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Old January 19th, 2012, 05:13 AM   #5
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oldstyle ... My recommendation is to buy with confidence, as:

1. Based on serial number info, Ruger has manufactured over 70,000 SR9 & nearly 50,000 SR9c pistols in the past few years. While we see a few complaints with problem SR series pistols here (every company ships a bad pistol from time to time), the vast majority of our members are very happy with them.

2. Even on the outside chance that you get a pistol with an issue, Ruger is truly among the very best when it comes to customer service.
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Old January 19th, 2012, 07:02 AM   #6
 
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Look closely at the issue the person is having. The number of "bad" firearms is very low compared to the number Ruger is producing.

A firearm is a chunk of metal and composite that contains a potent controlled explosion that hurls a chunk of material with enough force to do great damage.

Ruger is well on the way to building 1,000,000 firearms this year. (based on their quarterly challenge of donating $1 to the NRA for each firearm sold.. last quarterly report put the total at over 800K)

If .5% of those have some issue, that would be 5000 units. In my book, those are very good numbers for a machanical device that has to stand up to the rigors of thousands of explosions.

I have seen people here get what they felt was a "bad" Ruger, say they were going to send it back to Ruger for repairs, yet 4 days later it is listed in the For Sale section. I have seen a case where person has since has posted well over ten, negative issues about Ruger quality. It appeard to me that they fixed the "problem" themselves or are passing on a "bad" gun to someone else....

The internet makes it really easy to complain, often without real info to back up the claim. One possible problem can result in dozens of posts, often on multiple forums. Look at some of those posts, see if the person is still here.

There are people who have sent firearms back to Ruger for issues that I consider pure maintenance (like light strikes because they didn't clean the shipping goo out of the striker channel.) If the owner can't do that themselves, they need to get a friend to help them or enlist the services of a gunsmith.

Firearms are intricate mechanical devices. They need maintenance. I've seen way too many people buy them and then think they never have to do anything.

If you want to trust your firearm, you have to be sure it is well maintained. If you are not mechanical, get someone to do it for you. Same thing with your car, lawn mower, bicycle, plumbing, etc.

Walking pins? Mold marks on the trigger frame. Tooling marks on the inside of the frame. (I see tooling marks on my car engine, too, better sent it back.) Sights not adjusted for your eyes. Minor peening. Slide tight. trigger tight. "What, I have to disassemble the magazine and clean it once in a while?" You can find threads where people shipped their firearms back to Ruger for those exact reasons.

Add in all the issues people (and their are a lot of first time gun owners these days) that are most likely rookie issues, like unintentional limp wristing, flinching when firing, not doing the proper cleaning, etc. I'll bet the number of real problems are very small. ( I have a S&W AR15-22. They are sensitive to how the mags are loaded. People don't bother to read the manual, get a bunch of problems, get on a forum and whine, only to have 50 people jump on them. Once they pay attention to how you load a magazine, the firearm works great.)

I've purchased five firearms in just the last two years, three of them Rugers. I hand only one issue with a firing pin spring and a firing pin on an LCP. Ruger sent me the parts (free) cuz I refused to send the pistol back to them. I had over 700 rounds thru the LCP. Even with the parts broken, it went bang every time. It took all of three minutes to repair it when I got the parts. Some will say that a user shouldn't have to fix that part. If not, how do you clean in that area? Send it back to the factory? Take it to a gunsmith?

I don't think Ruger has any bigger quality issues than the other manufacturer who sell comparable firearms. I think a lot of the issues are end user related. Just my opinion based on what I see here and on several other forums.

Yes, there are some legitimate problems, but from what I've read, there are probably more that are not.

In the case of all three Rugers I purchased in recent years, I bought all of them without first trying one out because I was confident enough in Ruger as a good manufacturer to take care of any issues that might come up.

I picked up my third Ruger, a SR22 Pistol, yesterday.

(P.S., I don't work for Ruger and as far as I know, don't own any Ruger stock unless it would be buried in a mutual fund.)

Last edited by mndoggie; January 19th, 2012 at 07:14 AM.
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Old January 19th, 2012, 07:04 AM   #7
 
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My wife and I love our SR9 and SR9c and have shot over 1,000 rnds through each without a problem. My other Rugers in my sig all are fine too. I'm not going to sweat it for now.
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Old January 19th, 2012, 03:17 PM   #8
 
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Great points everyone! maybe I'm being a bit paranoid.When I actually think about the actual percentage of guns with issues to the ones that have no issues I would have to conceed it is probably pretty small.I think I'll take a good hard look at an SR9 this weekend.
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Old January 19th, 2012, 04:06 PM   #9
 
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I've got to agree with mndoggie.
It's mainly the newbie with little or no experience, who buys the gun and then has problems that a more experienced shooter would not.
Some of these people you don't see here on the forum again, they are "one hit wonders".
Or the gun is for sale the following week.
I would suggest that a lot of guns go back to Ruger for repairs when they didn't need to.

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Old January 19th, 2012, 05:35 PM   #10
 
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Yes, there is a lot of truth in these last few statements. The great part of the internet and gun forums is the vast amount of valuable information available and the great people we get to chat with. The downside is that if someone has a problem with a particular firearm, it's easy for all of us to go into panic mode.

In all my 45+ years of buying new guns, I had to return my first one for warranty repair just this past week, and it wasn't a Ruger. In my case, it was a Taurus, and I can only pray that the customer service that I receive can be as good as what Ruger is known for. So far it has been off to a positive start.
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Old January 20th, 2012, 06:49 AM   #11
 
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I agree, it's just a good thing there are these internet forums, or I would otherwise be under the impression that every gun works as it should from the factory, cause all I would have to go by are my own personal experiences and that of my other gun buddies. Apparently we are not a reliable or accurate measure on how a gun works from the factory.
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Old January 20th, 2012, 06:58 AM   #12
 
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When I bought my LC9, it was test fired in March or April of last year at the factory (according to the little empty case included). Fast forward to June of last year and if the serial numbers are sequential, then my buddies LC9 was some 32K+ units later. That's a lot of guns in 3 to 4 months.
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Old January 20th, 2012, 08:14 AM   #13
 
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Originally Posted by mndoggie View Post
Ruger is well on the way to building 1,000,000 firearms this year. (based on their quarterly challenge of donating $1 to the NRA for each firearm sold.. last quarterly report put the total at over 800K)

If .5% of those have some issue, that would be 5000 units. In my book, those are very good numbers for a machanical device that has to stand up to the rigors of thousands of explosions.
just an FYI, I realize the number you presented was likely arbitrary but I have a few decades experience in a B2B business that provides custom manufactured product by the hundreds of thousands or even millions to our customers, a consistent failure rate of 0.5% would put us out of business. So I know top QC is possible and encourage Ruger to continue their efforts to improve because as the OP was saying, it doesn't matter how good it is for everyone else when you get a brand new gun that needs repair. It's not the first impression a company wants for their product or brand.
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Old January 20th, 2012, 09:19 AM   #14
 
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just an FYI, I realize the number you presented was likely arbitrary but I have a few decades experience in a B2B business that provides custom manufactured product by the hundreds of thousands or even millions to our customers, a consistent failure rate of 0.5% would put us out of business. So I know top QC is possible and encourage Ruger to continue their efforts to improve because as the OP was saying, it doesn't matter how good it is for everyone else when you get a brand new gun that needs repair. It's not the first impression a company wants for their product or brand.

Yup, it was a totally arbitrary number. I have no clue what the real number would be for a firearm. If I bought two hundred firearms and one had to be sent back to the factory because it was bad, I absolutely wouldn't have a problem with that. That's what the number .5% would equate to. Do I believe that of the two Rugers I have and one needed a new firing pin and spring means that Ruger has a typical 50% failure rate? No. (My third Ruger hasn't been fired yet)

The acceptable number in other industries varies widely depending upon price, processes, complexity and a bunch of other factors. (I'm happy if I have only 1 misfire in a bulk box of 325 rounds cheap rimfire ammo, when I pay more for self defense ammo I expect better results.)

I also know that the probability of the same person buying three Ruger firearms in a year and having problems with them all is also pretty low. But it has happened here and resulted in many, many posts. Quality issue or user issue?

I have seen a single incident of a dirty striker channel generate well over 100 posts when the OP or others add to the threads on this forum or others.

I'm responding to a general concern that Ruger has a quality issue. That may or may not be the case. Rugers sales have been climbing and their stock price when others have been going down has climbed 250% in the past year. A bunch of those sales, I would believe, are from repeat customers.

From my watching threads on firearm forums (in some cases for many years, not so here) I see a major issue with a large number of new users who aren't aware of how firearms, work, may not have the necessary mechanical aptitude to maintain a firearm and have high probably unrealistic expectations of what they can expect from a firearm.

I believe that Ruger builds a quality product and that they support it well. I believe that much of the "preceived" quality problems are not real.

Look at the number of questions that show up on this forum that would be easily answered of people were actually reading the manual....

There are some legit quality issues (just as an example, the pictures someone posted of firearms with chips caused by cutting tools, etc.) I'm not speaking to those. There are however a large number of complaints that are solely user error or misunderstanding. A rookie user is in no position to know if they are real or not, but those posts will temper their decision, unfortunately.

Judging a products quality based on posts on the internet is difficult.

Last edited by mndoggie; January 20th, 2012 at 09:22 AM. Reason: poor quality spelling.....
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Old January 20th, 2012, 09:50 PM   #15
 
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I believe that Ruger builds a quality product and that they support it well. I believe that much of the "preceived" quality problems are not real.

Look at the number of questions that show up on this forum that would be easily answered of people were actually reading the manual....
I concur with you wholeheartedly.
How many threads start off with..... "I just bought a XXXX, tell me about my gun (or something very similiar).
And how many problems might be solved with a change (or variety) of ammo when the gun is new? Experiment, find out what your gun likes.
How many folk are in that much of a hurry and drive straight to the range to shoot instead of a little cleaning prior.
I hate folk "bagging" out Ruger when with a little information or education, the problem could be eliminated. Ruger goes to extraordinary lenghts to keep customers happy.....

Last edited by James6591; January 20th, 2012 at 10:31 PM.
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