This is a discussion on Does Ruger monitor this forum? within the Ruger Pistols forums, part of the Pistol & Revolver Forum category; I see that the Ruger emblem is proudly displayed throughout this forum and I can only assume that permission had to be granted to use ...
I do not know for sure but I would guess that the PR or marketing people at Ruger Arms would probably give legitimate sites like this a lookey see from time to time. I am not sure how much influence these type of sites have, but I am sure certain opinions and/or comments reach the right people.
Companies,such as Ruger Arms,want to be on the edge on the likes/dislikes of their customers and I would think a forum like this forum would be in their toolkit. I would like to think they could use the feeback they read here to guage how products are recieved. what future products might be wanted and therefore profitable to the company. They may even use a site like this to guage quality,or percieved quality of their products. Again, just my opinion
If the powers that be over at Ruger don't, you can bet that there is a cadre of employees who do. I would be very surprised if there wasn't at least one Ruger employee who wasn't a big fan of Ruger autos and had internet access.
I hope Ruger does monitor this site. There are tons of knowledgeable people giving useful feedback about their products. I think they need to know the pros and cons to continue to produce a quality product. If they aren't gaining feedback from this site they are missing out.
When I sent Sara in to Ruger to check the possible peening problem, they told me that they were aware of the posts on the forums but that they had found a small percentage that actually had a problem. Mine didn't.
So, apparently someone someone there does browse the forums or had just heard a lot about it from people who contacted them.
Of course they do. They market the guns, let us test them for free and then recall them and make the needed improvements. We're the guinea pigs. All gun makers do that. That's why it's best to wait at least a year before buying a new model.
Ruger must be watching. Sites like this one tell them that there is a market for guns like the SR9c, the LC9, the new 1911, etc.
I suspect that sites like this one also inform Ruger about what people are saying about their products. When Ruger decided to improve the trigger for the SR9c, the complaints about the SR9 trigger must have been the reason. That doesn't mean that the info came from here, but this site and others like it must be a huge information resource for Ruger.
People who are unhappy with their gun purchase or run into problems with the product often just go away forever as customers. That doesn't help Ruger at all. If unhappy Ruger customers come here and vent, at least Ruger gets some first hand information they can use to better their products.