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My New American went back to Ruger

This is a discussion on My New American went back to Ruger within the Ruger Pistols forums, part of the Pistol & Revolver Forum category; I purchased a brand spanking new Ruger American today, then went to the range with the gun. I cleaned and lubricated the pistol prior to ...


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Old February 29th, 2016, 04:24 PM   #1
 
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My New American went back to Ruger

I purchased a brand spanking new Ruger American today, then went to the range with the gun. I cleaned and lubricated the pistol prior to heading to the range. I have to say I love the look and feel of this handgun. I was excited about it. I was worried that from what I have seen on You Tube that the gun was going to shoot left or hit my knuckle as in the videos I have seen. I had no problem with my hand at all or the accuracy of this handgun. After a hundred or so rounds and one box of steel cased ammo, it lapped the barrel nicely and it shot nice tight groups centered with a 6 o'clock hold. My problem was failures to extract, double feeds and stove piping. The issues started at around the 20th round with Winchester SXZ FMJ. I thought ok maybe it needs a break in period. The more I shot the gun the worse it got. I tried Blazer brass more issues. I tried Critical defense same issues. I shot 250 rounds through this pistol and I had at least 15 to 20 failures, Not Good. I took pics of the issues after the 3rd time. I called Ruger about the problem and shipped the gun back today with all the pic's of what took place. I have to say I really like this handgun and if it weren't for these issues the gun would have been an awesome handgun. I asked Ruger about any issues or tweaks they might have made and they stated none, the gun has been great. So back it went, hopefully I didn't buy a lemon. I know Ruger makes good of their pistols. They do have the best customer service of any of the gun companies bar none. I hope they can fix it I really love the pistol a lot.



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Old February 29th, 2016, 05:30 PM   #2
 
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Sorry to hear about your issues with the RAP.

I hope you get it (or a replacement) back soon and happy shooting!
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Old February 29th, 2016, 05:42 PM   #3
 
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Me too! I hated to send that gun back only having it for a couple of hours. I asked Ruger service if she wanted me to clean the gun and she said no just send it in. I haven't seen anyone have an issue with ejection from this pistol on the tube. Way too many failures and needs to be fixed. I have to say from what I have seen about the knuckle issue I did not have even the slightest problem with that. I think the gun is taking a bad RAP for that issue when I did not observe it at all. I really hope they correct the issue I don't like sending guns back and forth to the factory.
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Old February 29th, 2016, 05:44 PM   #4
 
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Sorry to here you had issues with your new gun. I was looking to buy another .45, guess I will hold off on buying a Ruger American!
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Old February 29th, 2016, 05:54 PM   #5
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The failures to extract and eject could also be a problem of you "limp wristing" the pistol due to your fear of it hitting your knuckles. With a semi auto you have to have a firm wrist or you allow your wrist to absorbed the recoil and cause a failure to eject or extract. If the double feeding involved a fired case not ejecting and the feeding of the top round into the fired case, that also can be the result of "limp wristing" the gun.
Are you a experienced shooter with a semi auto, or are you more of a revolver shooter?
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Old February 29th, 2016, 06:05 PM   #6
 
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Ruger's customer service is better than anyone.
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Old March 1st, 2016, 12:09 AM   #7
 
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Thanks HBK for addressing the limp wristing issue but I can tell you it's not that. Lets just say I have vast experience in shooting / firearms and it's not me. Many people assume it's the person (shooter) that's causing the problem, not always! I can tell you my oldest son works for a highly reputable gun company, (not mentioning who) as a trouble shooter with handguns and long guns. I have been trying to help him find a cause for the very issues I had with my Ruger. A particular model gun runs flawlessly in full size but when it's made into a compact it creates all of the above issues I've experienced. That happens with a very popular brand of ammo, only. They can't find the issue last I knew but the guns are out in the market. So sometimes it's the shooter but many times it's the gun. This is a brand new handgun that Ruger has put out and I usually like to wait for the bugs to be worked out. Many times gun companies have to tweak their products because issues come to light. I guess it's better to correct any issues that crop up prior to the military evaluating this pistol. I usually like to wait a year or so but this is the second pistol I purchased from newly designed handguns. I bought a Remington RM380 and all I can say is this gun is flawless. I put 700 rounds of all types of ammo through this gun without any problems. I hope it's just an out of spec part, it did feel slightly over sprung.
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Old March 1st, 2016, 04:31 AM   #8
 
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45 or 9mm?

Bummer, Isn't this about the third Ruger you've had to send back?
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Old March 1st, 2016, 06:17 AM   #9
 
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Maybe try leaving the gun with the slide locked back for a week to see if the recoil spring will settle down a little?
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Old March 1st, 2016, 07:13 AM   #10
 
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9mm and yes i have had to send in three guns now to Ruger. I have had no problems with my lc9s and my lc9 was ammo damaged not Rugers fault. I just had to send in my beretta tomcat back when trigger spring broke. I wont give up with Ruger they do take care of their customers.
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Old March 1st, 2016, 08:02 AM   #11
 
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Nothing personal here, OP. It's your gun, and you and your son are experienced shooters.

That having been said, I would not have sent the gun back so quickly. Why? Well, two reasons.

1. The random nature of the malfunctions tends to indicate that the problem is one that would likely go away after a couple of hundred more rounds. The gun works 90% of the time. The stoppages were not ammo-related, mag-related, or shooter-related.

When the person at Ruger gets the gun, he/she will likely neither be able to diagnose the cause of the stoppages, nor will he/she even try. Instead, the person will look at the description on the return, and then replace a few parts (I'm guessing new slide and barrel, new extractor are most likely).

When the gun comes back, it will be a matter of chance as to whether it has it will again have random stoppages within the first 200 or so rounds. Why? Because the same parts that needed to be "broken in" in the first place are now brand new again, and are LESS broken in than the parts that were in the gun that was sent back.

2. If I were a gun buyer who sent back every gun that didn't run perfectly during the first few hundred rounds, the only semi-auto pistols I would buy would be Glocks. They seem to be the only company where across their entire line-up, 99.99 percent of their guns seem to be 99.99 percent t reliable right out of the box. All the other manufacturers are very, very good these days, but none seem to be able to match Glock. This is not coming from a Glock fanboy. It's just a fact.

I expect the gun will be fine when it comes back. It looks as though the RAP is a fine gun.
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Old March 1st, 2016, 08:34 AM   #12
 
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Ditto, i dont disagree with you on the break in but it was getting worse not better. Guns can be out of spec or maybe slightly off. Why shouldnt i give Ruger a chance to know about it and attempt to cure the problem if other pistols possibly having the same issues. Glocks are very reliable in 9mm but i have had no luck with Glock's in 40 caliber. My Beretta 92fs has the best reliability for me. Once i get it back i will keep everyone posted on reliability.
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Old March 1st, 2016, 08:57 AM   #13
 
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I'd probably be sending back the gun if I was in your position as well. So far the RAP seems to have had very few complaints along these lines, which does suggest a flaw in your gun. That said, IMHO you've muddied the water a bit by using a bunch of variant types of ammo. Typically I think it's best to stick to the default standard round for the first few hundred rounds in a gun as that eliminates any variances. For example, I have about 230 rounds through my RAP 45 so far and it's all been 230g FMJ new or remanufactured. I've had no issues, but if I had it would be pretty simple to know the ammo likely wasn't at fault.

Good luck.

Last edited by Sarkus; March 1st, 2016 at 10:25 AM.
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Old March 1st, 2016, 10:18 AM   #14
 
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This is not good to hear. My RAP .45 has been flawless. Keep us posted.
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Old March 1st, 2016, 12:19 PM   #15
 
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You have to send it back, not that I want to. I hate to send back guns but Ruger has to be aware of issues that may arise from their new pistol. I still love the gun and haven't lost interest. It's a mechanical device anything can happen but 15 to 20 malfunctions is not normal and from all the video's I have seen, no one has had any problem. The gun has to be returned. So they replace a few parts, so what, if it's repaired. I want a gun like the video's show on the tube. Hundreds of rounds without issue, why should I settle for less, really. If it was just a couple of issues I would not have sent it back but it got bad and more often. I will give Ruger a crack at it and see what comes out, that's fair enough, I would think.
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