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My New American went back to Ruger

This is a discussion on My New American went back to Ruger within the Ruger Pistols forums, part of the Pistol & Revolver Forum category; Guns are man made and mechanical if you buy enough guns you will eventually get one that don't function properly, no big deal if they ...


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Old March 12th, 2016, 05:26 AM   #31
 
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Guns are man made and mechanical if you buy enough guns you will eventually get one that don't function properly, no big deal if they make it right. Don't kid yourselves everybody has made mistakes and deserves a second chance.



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Old March 12th, 2016, 05:39 AM   #32
 
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My feeling exactly Redneck 85. Stuff happens but I'm not throwing out the baby with the bath water. Ruger made it right and they have been excellent handling any issues i have encounter with their firearm, even if it was not their guns fault. You cant beat a company that does that for their customers.
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Old May 23rd, 2016, 05:15 PM   #33
 
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I too had some minor issues with my RAP45. Failure to extract almost caused a double feed. None of my 4 mags will lock the slide back. I just sent a message to Ruger on this issue. I know they are great at customer service. I am looking forward to testing them. As to the transfer of the guns you had worked on, what was the procedure for the shipment? FFL? Straight UPS? FEDEX secure? I will be putting more rounds through it before I send it back so I can give Ruger more info. We video recorded part of the last session and I intend to do so for the record on future range trips.
Do you have yours back and if so, is all well and dandy?
Audie out...
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Old May 24th, 2016, 10:02 AM   #34
 
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Quote:
Originally Posted by Audie1966 View Post
I too had some minor issues with my RAP45. Failure to extract almost caused a double feed. None of my 4 mags will lock the slide back. I just sent a message to Ruger on this issue. I know they are great at customer service. I am looking forward to testing them. As to the transfer of the guns you had worked on, what was the procedure for the shipment? FFL? Straight UPS? FEDEX secure? I will be putting more rounds through it before I send it back so I can give Ruger more info. We video recorded part of the last session and I intend to do so for the record on future range trips.
Do you have yours back and if so, is all well and dandy?
Audie out...
If you read the whole thread, you'll see he got it back over two months ago and it's been fine since he got it back.
Also calling Ruger CS is probably faster than email, but you do have to talk to a person.
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Old August 24th, 2016, 09:15 AM   #35
 
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Had issue with my Ruger American 45. Extractor would hit edge of cartridge if you dropped a round into chamber then pull and release slide (with mag out). Would leave a dent in edge of round. Called Ruger, sent my gun in. They replaced faulty extractor. Customer service was excellent. Quick turnaround time minimal. Problem fixed. I have 5 Ruger pistols and 6 Ruger rifles. First time I've had to send one in. Very pleased with the Brand. Made my only problem painless.
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Old August 24th, 2016, 09:41 AM   #36
 
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Had the same problem with a new SR9, would not shoot Winchester white box. Traded for a S&W M&P FS 9mm and it has been flawless. Eats everything.
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Old August 24th, 2016, 05:59 PM   #37
 
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Quote:
Originally Posted by gmhdaily View Post
Had issue with my Ruger American 45. Extractor would hit edge of cartridge if you dropped a round into chamber then pull and release slide (with mag out). Would leave a dent in edge of round. Called Ruger, sent my gun in. They replaced faulty extractor. Customer service was excellent. Quick turnaround time minimal. Problem fixed. I have 5 Ruger pistols and 6 Ruger rifles. First time I've had to send one in. Very pleased with the Brand. Made my only problem painless.
That is not a recommended way to load a pistol - it puts a lot of stress on the extractor when it has to jump the case rim. The extractor is designed to load from the magazine and have the rim slide up underneath the extractor as the cartridge is loaded into the chamber.
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Old September 6th, 2016, 11:44 AM   #38
 
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I purchased a Ruger American 9mm full size in late July of this year. I am having the same problem with FTE. I am using Winchester White Box FMJ. The FTE occurs on the second or third round and is consistent through multiple magazines. The pistol has 250+ rounds through it. I am wondering if it is an extractor issue.
The pistol ls an excellent design, comfortable to shoot and easy to disassemble.
I just want the darn thing to work properly. I can't carry it for protection until I know for sure it is reliable.
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Old November 16th, 2016, 07:03 PM   #39
 
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Thank you for sharing this story with all the facts from start to finish.
Pleased to hear that Ruger is there to look after us.

--J
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Old November 16th, 2016, 07:29 PM   #40
 
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I bought a brand new Ruger American Compact Pistol in 9mm and after cleaning and lubing it took it to the range. After almost 200 rounds, I got a failure to fire. Nothing looked wrong at first and I pulled back the slide to look and didn't see a problem, so I dropped the mag, reinserted it and still would not fire (Herter brass ammo). So I then realized that the slide was not fully seated in battery and I was unable to get it to do so. I tried to lock the slide back and it would not lock back. I asked a range worker to help and they couldn't do it either so I had to take it to the onsite gunsmith. He got the slide off and said he thought the recoil spring was jumping up off the guiderod. So I returned the gun to the dealer since it was warranted by Davidsons and they Fedexed me a new gun two days later.

So I took the new gun out to the range after cleaning and lubing it and again shot close to 200 rounds. I did not have the same problem but it did have two times where the empty casing stovepiped. The first time it easily popped out. The second time it was wedged in good with the pressure of the slide and the magazine would not release and I couldn't get the slide back enough to get the casing out. So I grabbed a key out of my pocket and used it to flick the casing out, at which point all worked fine again.

So, I'm not super experienced with pistols like many of you and just wondering g if the stovepipes were "normal" for a breaking in period or were possibly user error of some type or if I have another problem with another new gun?


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Old November 16th, 2016, 08:22 PM   #41
 
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Try a different ammo. Shoot it a lot before calling it unreliable.
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Old November 22nd, 2016, 03:56 PM   #42
 
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I have about 500 rounds through my RAP 9mm full size and 250 through my RAP Compact 9mm with no issues on either one. I hope you get yours back in the same working order as mine are.

Sent from my XT1575 using Tapatalk
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Old November 22nd, 2016, 06:24 PM   #43
 
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Quote:
Originally Posted by Warbird1 View Post
I love happy endings...
Every time I see an outcome like this I am happy I chose good manufacturers like Ruger, S&W and Glock. Of the three, the supposedly bulletproof glock is the only one I had to send in. It too came back perfect. It now has 2500 trouble free rounds. My S&W and RAP cam in perfect. The S&W has a couple of thousand through it and no issues. As of today, my 4 week old RAP Pro too is perfect. Now at 600 rounds no issues at all. Loving it!
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Old January 3rd, 2017, 10:53 PM   #44
 
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ruger stands behind their produts
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Old January 4th, 2017, 01:05 AM   #45
 
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My first range session with my SR9c in August went almost exactly like this. Ruger replaced the entire slide assembly, and it has since gone 1,000 rounds without a failure. Please post on what they do to yours.
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