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This is a discussion on ruger repairs within the Ruger Double Action forums, part of the Pistol & Revolver Forum category; here is my experience with ruger repair. i had a problem with the firing pin return spring in my sp101. i got opinions from some ...

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Old February 21st, 2011, 08:15 PM   #1
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ruger repairs

here is my experience with ruger repair.

i had a problem with the firing pin return spring in my sp101. i got opinions from some members of this forum and decided to return the revolver to ruger. i called ruger, received great information on how to pack the gun and the next day the gun was picked up at my office by fedex. the gun was returned to my office. the total time from pick up to return was just slightly over a week. the repair work was first class. my cost was $0. the gun was test fired. i am very impressed with the ruger repair staff. these people remind me of spyderco in that they have not lost focus.

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Old February 21st, 2011, 08:18 PM   #2
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WC ... Thanks for sharing your experience. While not perfect, Ruger CS is among the very best in the business IMHO.
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Old February 22nd, 2011, 04:38 AM   #3
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+1 on Ruger CS experience from me too. The biggest plus for me was the home pickup. It saved me driving 40 miles round trip to the nearest FedEx center that accepts firearms. The turn-around time was similar.

My only gripe with Ruger (which I voiced in a mail to their CEO) was-why didn't they fix my SP-101 before it left the factory?
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Old February 22nd, 2011, 10:56 AM   #4
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My new unfired GP 100 arrived @ Ruger on 2/8 according to the card they mailed me.

I haven't heard anything from Ruger since
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Old February 22nd, 2011, 02:41 PM   #5
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Anyone can have problems with mechanical things but the key on how you feel regarding the gun going forward is the care the company shows to you , Ruger did good............
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Old February 23rd, 2011, 02:38 PM   #6
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You might think that the mark of a good manufacturer is how well they make the product right the first time. Ruger does a pretty good job of that, but the mark of a good manufacturer is really how well and how quickly they correct problems.

Some problems aren't apparent until you fire several rounds through the handgun. The older handguns, such as the GP100 and SP101, require some parts to be custom fit by the factory. I suspect that the newer handguns, such as the LCR, are built to tighter tolerances. I suspect that the parts on new handguns are more interchangeable and less likely to require fitting by the factory.
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