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Unhappy with Ruger customer service

This is a discussion on Unhappy with Ruger customer service within the Ruger Double Action forums, part of the Pistol & Revolver Forum category; A few weeks ago I bought a NIB SP101. BC gap was .008 and endshake was .005. I was not happy with this in a ...


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Old May 8th, 2017, 11:32 AM   #1
 
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Unhappy with Ruger customer service

A few weeks ago I bought a NIB SP101. BC gap was .008 and endshake was .005. I was not happy with this in a brand new revolver, so I called Ruger and they took it in for repairs.

Got the SP101 back today. Label says: replaced barrel, refinish, replace ejector.

The BC gap is .007, and endshake is still excessive on two chambers. On two chambers, I cannot fit the .002 feeler gauge with the cylinder held forward, the cylinder is that close to the forcing cone.

I'm at a point where I'm considering just selling the darned gun at a loss, OR asking Ruger for a full refund.

I've owned THREE brand new SP101's now, and not one of them were put together correctly. I have been quite happy with my GP100's though.



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Old May 8th, 2017, 12:29 PM   #2
 
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Contact Ruger. Tell them what you just posted here. Let them get it right.

Even if you decide to sell it at least you won't be knowingly passing a poor quality gun to someone else.
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Old May 8th, 2017, 12:31 PM   #3
 
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Quote:
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Contact Ruger. Tell them what you just posted here. Let them get it right.

Even if you decide to sell it at least you won't be knowingly passing a poor quality gun to someone else.
thanks for the advice. Now that I think about it, the excessive endshake can be corrected with endshake bearing. The B/C gap is acceptable, so that doesn't need to be fixed.

Ruger obviously considers these measurements within spec, although we all know how those specs have become elastic the past few years.

I think I might keep it and address the endshake myself.
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Old May 8th, 2017, 12:43 PM   #4
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OP, you're right to expect quality workmanship. Out of the box, it should be perfect. You held up your end of the bargain when you purchased a Ruger product. Now it is up to Ruger to uphold their end of the deal.
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Old May 8th, 2017, 04:25 PM   #5
 
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Never had anything but excellence from Ruger CS.
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Old May 8th, 2017, 04:32 PM   #6
 
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So, I have a source that suggests the B/C gap should be between 0.004" and 0.008" with 0.006" being optimum. Endshake should be between 0.001" and 0.004".

Sounds like they have it to spec.

But, with all those horrible defects, I'll buy it for $25 and pay shipping to get it off your hands. It's the friendly thing to do.
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Old May 8th, 2017, 10:14 PM   #7
 
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Quote:
Originally Posted by American1776 View Post
...Got the SP101 back today. Label says: replaced barrel, refinish, replace ejector.

The BC gap is .007, and endshake is still excessive on two chambers. On two chambers, I cannot fit the .002 feeler gauge with the cylinder held forward, the cylinder is that close to the forcing cone...
It seems like the cylinder is not machined correctly. Return it to Ruger and ask about a cylinder replacement and refitting.
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Old May 10th, 2017, 01:48 PM   #8
 
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They're giving me a brand new revolver after having to send my gp100 back to Ruger twice. Same deal where they failed to correct endshake.

Sent from my Moto G (4) using Tapatalk
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Old May 10th, 2017, 06:26 PM   #9
 
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Sounds like they are taking care of you
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Old May 10th, 2017, 09:28 PM   #10
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Good outcome.
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Old May 10th, 2017, 11:24 PM   #11
 
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Thats sad to hear. Their QC is obviously non existent.

But they just DONT seem to get it.
The damn things should be right in the first place, or NOT shipped at all..
So its either intentional, they dont care, or they aint looking, or ALL of the above..

I wish you luck and a good outcome.
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Old May 11th, 2017, 06:23 AM   #12
 
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Ruger ain't what it used to be. Neither is S&W for that matter.
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Old May 11th, 2017, 06:28 AM   #13
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I'd send a message to the CEO and tell him your issues. The website has a contact the CEO link.
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Old May 11th, 2017, 06:32 AM   #14
 
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Quote:
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I'd send a message to the CEO and tell him your issues. The website has a contact the CEO link.
I used that " Email the CEO " one time a few years back. Mike Fifer sent me an email, then called. Long story short,, Ruger gave us a NIB revolver of my choice,, which cost more than the original POS SR model that I bought. . No CHARGE.

SO it works.
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Old May 11th, 2017, 07:55 AM   #15
 
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Please let us know the final outcome with your sp101 issues. I personally have added endshake bearings to a couple of my new Ruger GP100 revolvers myself, just because I am picky. However, they should come right from the factory.
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