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Please rate Ruger's Service Department work!

This is a discussion on Please rate Ruger's Service Department work! within the Ruger Double Action forums, part of the Pistol & Revolver Forum category; Nothing personal for me yet, but a lot of good comments on internet....


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Old April 10th, 2017, 01:35 PM   #16
 
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Nothing personal for me yet, but a lot of good comments on internet.



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Old April 10th, 2017, 01:58 PM   #17
 
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Quote:
Originally Posted by jalopiejoe View Post
If I get the OK from Ruger I may be sending my SP101.22LR in for repair. It spits lead more than I think it should and also has a finish blemish below the cylinder release area.
Please tell me your experience with Ruger's repair department!
It's been many years since I have sent anything back.
But I sent a Super Blackhawk to have the barrel clocked and it came back with the most beautiful bluing finish I've seen!
I called Ruger CS this morning and talked to Patricia who was very nice and told me they would want to take a look at it and issued a RMA#. Because the gun is 4 years old I had to pay $30.00 for a overnight FedEx label but that seems fair enough!
I took out my shims, spring kit and replaced the original grip, boxed and labeled it and off it goes!
I will update this post as the repair moves along.
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Old April 10th, 2017, 02:41 PM   #18
 
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Kind of good news, bad news with me. The good news is that their customer service is absolutely the best. The bad news is that 3 of my 7 Rugers have had to go back. Seems like there's a problem with quality control.
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Old April 10th, 2017, 05:23 PM   #19
 
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And then, there's me: four new Rugers in the past few years, no problems whatsoever, and when I asked them for a spring and plunger (which entered low-earth-orbit, my fault) they replaced them NO CHARGE.
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Old April 10th, 2017, 05:38 PM   #20
 
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Quote:
Originally Posted by Talldog View Post
Kind of good news, bad news with me. The good news is that their customer service is absolutely the best. The bad news is that 3 of my 7 Rugers have had to go back. Seems like there's a problem with quality control.
They fixed my SBH johnny on the spot, but it shouldnt have left the plant with a canted barrel... my o2 but fixed nevertheless

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Old April 21st, 2017, 06:51 AM   #21
 
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I had excessive forcing cone wear on my 6 month old GP-100 357 I bought new. Sent them a pic of the issue and they requested to examine the gun and sent me a shipping label. Received it back yesterday, rebarreled, reblued and polished looking literally better than it did when I bought it. The gun was gone about 10 days. They didn't charge me a nickle and that included shipping both ways. Very pleased and going to the range to try it out today.
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Old April 21st, 2017, 08:29 AM   #22
 
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Originally Posted by stonebuster View Post
I had excessive forcing cone wear on my 6 month old GP-100 357 I bought new. Sent them a pic of the issue and they requested to examine the gun and sent me a shipping label. Received it back yesterday, rebarreled, reblued and polished looking literally better than it did when I bought it. The gun was gone about 10 days. They didn't charge me a nickle and that included shipping both ways. Very pleased and going to the range to try it out today.
You cannot ask for better CS than that!
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Old April 21st, 2017, 08:37 AM   #23
 
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Great service.
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Old April 21st, 2017, 08:56 AM   #24
 
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No question. I had an LCR for over a year. My empty cases began sticking in the cylinder. I thought it was an ammo issue. Tried several different types as well as extra scrubbing in the cylinder. Got the problem down to one chamber, but couldn't make it go away. Ruger said send it. Got a brand new LCR about a week later, no questions asked and I have a refund check for the transfer fee that I need to deposit.
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Old April 21st, 2017, 11:21 AM   #25
 
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I hate to stop the fan club, but I will be the one and only that says No. and I have many Rugers and live in Prescott, where they make Rugers.

My new SP101 complaints fell on deaf ears and a mouthy support person (it happens). They said 14+lbs on a DA pull was within specs as well as the sharp points all over the gun. QC was nonexistent, but the lawyers seem to be everywhere. I fully realize that I am in that small percentage that has had poor luck with Ruger Customer Support.

Actually, my problem may not be with CS. It was the lawyers who designed the trigger pull and QC that let fit and finish problems through.

S&W has always paid for shipping both ways and they don't care how old. The S&W Custom Shop is the best in the biz. They don't have funky rules about destroying polished parts and will set your DA and SA exactly where you want them.

I know this is a Ruger site, but the OP asked for experiences, not just the good ones.
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Old April 21st, 2017, 12:59 PM   #26
 
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fit and finish/sharp edges

Quote:
Originally Posted by Prescut View Post
I hate to stop the fan club, but I will be the one and only that says No. and I have many Rugers and live in Prescott, where they make Rugers.

My new SP101 complaints fell on deaf ears and a mouthy support person (it happens). They said 14+lbs on a DA pull was within specs as well as the sharp points all over the gun. QC was nonexistent, but the lawyers seem to be everywhere. I fully realize that I am in that small percentage that has had poor luck with Ruger Customer Support.

Actually, my problem may not be with CS. It was the lawyers who designed the trigger pull and QC that let fit and finish problems through.

S&W has always paid for shipping both ways and they don't care how old. The S&W Custom Shop is the best in the biz. They don't have funky rules about destroying polished parts and will set your DA and SA exactly where you want them.

I know this is a Ruger site, but the OP asked for experiences, not just the good ones.
I agree as most would concede that the fit and finish is better on a Smith. But I knew that before I purchased the Ruger. Maybe my forcing cone shouldn't have worn like that prematurely, but they did take care of the problem at no cost. So in my case I was happy with CS. I bought a stainless GP model 1740 that had a sharp edge on the right side of the trigger guard.I just sanded it with incriments of finer and finer sandpaper and no more problem. The pin holding the rear site was working it's way out the first time to the range. After researching sites like this one I found a simple way to fix it that took about 2 minutes. All QC issues.I also own a S&W and like the gun very much. Weighing the pros and cons, I still think you get a heck of a fine gun with Ruger. I don't own a SP-101 but if it's like the GP a lighter spring should be easy to install and reduce trigger pull.
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Old April 21st, 2017, 01:23 PM   #27
 
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Quote:
Originally Posted by Prescut View Post
My new SP101 complaints fell on deaf ears and a mouthy support person (it happens). They said 14+lbs on a DA pull was within specs
What caliber is it? If it's a centerfire, that's way too heavy, but for the 22lr it's not. Unfortunately, that's just the way it is with rimfire revolvers. The trigger pull on my wife's SP101 22lr is very heavy (I don't have a gauge to measure it), but she loves it. She prefers to shoot it SA, but she's actually more accurate shooting DA. We own several rimfire revolvers (2 LCR 22lr, 2 LCR 22 magnum, 1 SP101 22lr, and 1 Charter Arms 22 magnum) and they all have very heavy triggers. And we wouldn't part with any of them.

Last edited by Talldog; April 21st, 2017 at 01:28 PM. Reason: Added last 2 sentences
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Old April 22nd, 2017, 05:48 AM   #28
 
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Originally Posted by Berserker View Post
Then they said it shot fine for them, and 4 jams in 400 was acceptable.
For a carry gun? Whoever said that is an idiot.

No pistol is perfect, but the U.S. Army requirement for mean rounds between failure for a 9mm pistol is 495 rounds and that seems like a reasonable standard.
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Old April 22nd, 2017, 07:04 AM   #29
 
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Originally Posted by Berserker View Post
I have been lucky with all the used guns. I suppose any bugs the first owner took care of.
Used guns are all I buy, as long as they're in good operating condition and well maintained. I figure let the other guy pay full retail and work out any issues the gun may have.

Workmanship and quality control have been on a downward slide for years, so I am more than comfortable with buying older guns on the used gun market.
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Old April 25th, 2017, 08:59 AM   #30
 
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Originally Posted by Berserker View Post
I agree, but they do make improvements. I am not sure how to follow Rugers,S&W have the dashes.
I am not sure how to follow them either, Ruger doesn't use a dash system like S&W does.

My brother just bought a brand new 3" .357 SP101 I have the very same gun just ten years older, they look nearly identical on the surface but the closer you inspect them there are quite a few differences between the two.
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