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My new 77/357 went back to Ruger, how long do they take?

This is a discussion on My new 77/357 went back to Ruger, how long do they take? within the Ruger Bolt Action forums, part of the Rifle & Shotgun Forum category; Update in post #5...... My gun went back to Ruger for "repair" and now I'm wondering how long they'll keep it. They had the gun ...


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Old November 14th, 2013, 08:15 PM   #1
 
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My new 77/357 went back to Ruger - I'm not impressed with their CS!

Update in post #5......


My gun went back to Ruger for "repair" and now I'm wondering how long they'll keep it. They had the gun for over 2 weeks and can't give me an idea when I'll get it back.

It was shooting 38's and 357 mag ammo in all different directions unlike the typical 357 mag which shoots 38's to just slightly lower point of impact. I suspect the chamber was cut too deep but only they'll know for sure.

Does anyone know what the typical turn-around time is for a rifle?

Thanks,




Last edited by Numberthree; November 26th, 2013 at 05:48 PM.
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Old November 15th, 2013, 02:18 AM   #2
 
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Well if it was a chamber problem, the barrel will prbly need to be replaced, this mite add a little time to its stay, given if they have a barrel handy in the shop. Ruger has always been great at the customer service thing! Im sure they are doing everything they can to get you up and running.

I may be wrong, but im sure the chamber is cut to .357 ammo length, therefore the .38 will have a pretty good (jump) before it hits the rifleings, and as most handloaders know, this is usually detrimental to accuracy. Im by far not an expert, and i myself am going to pick one of these rifles up today so I to would be curious to hear whats going on.

Last edited by Handgunner2012; November 15th, 2013 at 02:22 AM.
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Old November 15th, 2013, 03:33 AM   #3
 
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There is no better customer service than at Ruger.

They WILL make it right!
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Old November 15th, 2013, 03:44 AM   #4
 
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You have to include the time shipping it back and forth and the anxiety of it being away from home. It probably won't be that long, but will feel like it. Hang in there. It will come back way better than before.
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Old November 26th, 2013, 05:46 PM   #5
 
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Update....
Ruger determined my rifle needs a new barrel and because it was a special run they don't have any barrels and don't know when they'll make them again. So they are sending me a new one in stainless.

I'm don't pleased as I much prefer the blued steel.

So their only option is to replace the rifle which needs to be sent to my FFL which I need to dros and then wait 10 days before I can pick it up. They don't have any and need to build one from parts which they said they would get to next week. They already had my gun for a month.

Before someone suggests it, I asked and they won't install a stainless barrel in my blued action. They gun was bought new and I put only a few rounds thru it.

I'm not impressed.

Last edited by Numberthree; November 26th, 2013 at 05:50 PM.
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Old November 27th, 2013, 07:00 AM   #6
 
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Sorry to hear about your problem and I'm sure its a disappointment to get some thing that you are not completely satisfied with.
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Old November 27th, 2013, 01:34 PM   #7
 
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That sucks. But it's not surprising that if they have to replace it, they can only replace an out of production model with a current production model.

That said, was it some special distributor model or something? I thought the 77/357 was only introduced a couple years ago, and was only in stainless/plastic?
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Old November 28th, 2013, 07:26 AM   #8
 
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I think it is the blued versions that are the "special run." They aren't listed on ruger's website. I recently bought one myself because it was running about $150 less than the stainless on gunbroker. hope mine is ok, I haven't had a chance to shoot it yet.
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Old November 28th, 2013, 08:54 AM   #9
 
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I too had this problem one time, i had a ruger 77/17 that was a "special run" it had a 24 inch barrel, synthetic skeleton stock, and had kinda a black "parkerised finish".

I had the gun for approx 5 years and one day I noticed it was shooting terrible (10 inch groups at 50 yds) and up until that point it was a one hole gun. I tried the usual, makeing sure everything was tight, changed scopes ect. But in the end I found that for some reason it was splitting the case necks apon fireing. I sent it back to ruger, they had it for 1 month and i heard nothing back, when i called they said that they had recieved it but had no idea where it was! They assured me it would be taken care of, then another month went by and i heard nothing, apon calling i got the exact same response as the firs time, they recieved it but had no idea where it was. This started to concern me and I asked to speak to someone in charge, i talked to them and was assured they would get to the bottom of it.

I recieved a call back the next day stating that they found the gun and that the barrel needed replaced, but, it was a special run and the company that made the barrels for them would not make just one more! But that they would replace it with a current model 77/17. Once i foumd his out i asked them to just return the gun to me and i in return would just order a new barrel from green mountain for it at my cost. They refused! Said they could NOT return a gun with known safety/potentially hazardous conditions.

I told them I did not want it replaced with a base model gun when my gun was not a base model gun. Finally a supervisor got on the phone and told
Memto choose ANY replacement gun from thier website that I would be happy with and they would send me that as a replacement. I chose a .204 hawkeye model, and recieved it in about 5 days. They came through, but was just a messed up ordeal. I have used their CS a couple of times before and after and they have always came through in the end. But i figured i was the only one unlucky enough to need a barrel that couldnt be replaced!

They WILL take care of you, if you aremnot happy with the end result, dont be affraid to speak up to them, they WILL take care of you!
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Old November 28th, 2013, 09:09 AM   #10
 
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I can see them doing that. I mean face it, a new rifle of your choice (and at their production cost) would be so much less expensive than any lawsuit that may come from them sending you back a firearm that they both manufactured and deemed "defective". Can you imagine if something went very wrong with both the rifle and it's user after they sent it back?. A very generous and "smart" move by Ruger.

Last edited by R1895; November 28th, 2013 at 11:56 AM.
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Old November 28th, 2013, 10:09 AM   #11
 
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I agree, and knew exactly what they were concerned with. And i believed they handled this situation in a very stand up way, i think they prbly could have sent me the base model 77/17 and would not have been resposible to do anything more, and maybe they werent responsible to replace anything in the first place, seeing as how i used it problem free for 5 years, and i highly doubt this was a factory defect on thier end, possibly the barrel mfg. but i believe once they had the gun, knew it had a potentially dangerous issue, they were kinda "stuck".

But like i said they went above and beyond to make sure I was happy in the end, and that means alot. Their CS is second to none in my opinion.

Last edited by Handgunner2012; November 28th, 2013 at 10:14 AM.
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Old November 28th, 2013, 12:00 PM   #12
 
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Quote:
Originally Posted by Handgunner2012 View Post
But like i said they went above and beyond to make sure I was happy in the end, and that means alot. Their CS is second to none in my opinion.
Exactly. Can't beat that care taken for a customer.
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Old December 12th, 2013, 02:52 AM   #13
 
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The sights on my blue 77/357 were canted to the left. Ruger replaced the barrel. I shipped it on 9/23, and received it back on 10/11.

I understand the blue models were a limited run. Maybe I got the last barrel they had??

Bill
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Old February 20th, 2017, 08:51 PM   #14
 
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If you know of anyone that has a 77/357 barrel and want to sell it let me know, I am thinking of building a 77/357 take down rifle. Trying together some extra parts before I start.
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