Ruger Customer ServiceThis is a discussion on Ruger Customer Service within the Ruger 10/22 Rimfire forums, part of the Rifle & Shotgun Forum category; In 1984, I was given a Ruger 10/22 for Christmas. It was given to me by someone who meant a lot to me at the ...
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May 18th, 2012, 09:21 PM
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#1 |
Join Date: Jun 2009 Location: Minnesnowta
Posts: 114
| Ruger Customer Service
In 1984, I was given a Ruger 10/22 for Christmas. It was given to me by someone who meant a lot to me at the time. It cost the princely sum of $99 back then. This rifle has been a constant companion for these 28 years and I have no idea how many rounds have been fed through her or how many squirrels she has helped take. It has always been one of my favorite rifles and I've always babied it.  
It was always a very accurate gun ( and superbly reliable) but as I got older, it got tougher to use the old V22 Weaver that was on it. I recently bought and installed an adjustable objective scope with significantly more eye relief. After sighting the scope in, I decided to see what she would do at 50 and 100 yards. I was a little stunned. Keep in mind that this rifle is absolutely stock. 
I also got a .918" five shot group at 100 yards. This was on a windy day shooting during the lulls.
With an Appleseed coming up, I started shooting it more than normal without cleaning to see how many rounds I could get through it before it malfunctioned. One day, she suddenly started shooting all over, wouldn't hold zero, etc. I though it was dirty so when I took it apart to clean it, I was horrified to discover that there was a crack in the receiver. It was like an old friend had died. Sure, I did buy a new 10/22 to replace it but it's just not the same. 
So I contacted Ruger and they asked me to send the receiver in for evaluation. I specifically mentioned that the rifle was 28 years old and that I had shot a lot of ammo through it. in only sent the receiver in because I want to hang on to that barrel.
To my surprise, yesterday, I received a letter from them. I fully expected to pay for parts, labor and shipping. 
I was totally floored and am amazed at the quality of service that I received.
I'm incredulous that they would support their product to this extent after so many years and so much use.
I just had to share this.
Last edited by xl_target; May 18th, 2012 at 09:25 PM.
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May 18th, 2012, 09:30 PM
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#2 |
Join Date: Aug 2011 Location: Arizona
Posts: 792
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Awesome! Thanks for sharing!
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May 18th, 2012, 10:25 PM
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#3 |
Join Date: Jul 2011 Location: Norcal
Posts: 7,292
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Thanks for sharing your experience
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May 19th, 2012, 09:01 AM
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#4 |
Join Date: Mar 2012 Location: Alabama
Posts: 74
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One of the main reason we are a Ruger family. I bought my wife a SR22 pistol back in JAnuary. Lost a part of the magazine while changing the finger extension. Called Ruger on Thursday and told them I lost the part (all my fault). They sent me the part I needed at no charge Priority Mail (received it on Saturday). I think I will stick with an American company that makes and services their products here, speaks English and makes an outstanding product.
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May 19th, 2012, 09:16 AM
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#5 |
Join Date: Aug 2011 Location: small blue green planet
Posts: 373
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Ya gotta love Ruger CS!
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May 19th, 2012, 01:15 PM
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#6 |
Join Date: Mar 2012 Location: California
Posts: 50
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That's awesome
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May 19th, 2012, 01:24 PM
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#7 |
Join Date: Dec 2011 Location: Penna.
Posts: 3,941
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That is great! Ruger CS awesome. Congrats.
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May 19th, 2012, 02:30 PM
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#8 |
Join Date: Mar 2011 Location: Huntington Beach, CA
Posts: 2,228
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This is why I buy Ruger. Too many people forget that when you buy a firearm, you are buying into the company and its system for taking care of customers. I myself have never had an issue requiring me to get help from Ruger, but it is nice to know that they are there if I need them.  | |
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May 19th, 2012, 02:38 PM
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#9 |
Join Date: Jun 2011 Location: Wisconsin
Posts: 229
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Thanks for sharing your story. The Ruger 10-22 must be one of the most popular firearms sold. Great customer service. Ruger all the way!
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May 19th, 2012, 03:07 PM
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#10 |
Join Date: Dec 2010 Location: Virginia
Posts: 2,227
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Thumbs up to Ruger. That is why I have 5 in my family. 2 of them are like yours. 26 years and still going.
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May 19th, 2012, 03:17 PM
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#11 |
Join Date: May 2011 Location: Ohio
Posts: 13
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Sorry to hear about your baby....but remarkable story none the less! Ruger is by far an outstanding value to the consumer! I'll keep buying from them!
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May 20th, 2012, 01:18 PM
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#12 |
Join Date: May 2012 Location: New Jersey
Posts: 501
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Great story and sorry to hear that this happened, but it gives me hope for the bubbled finish I experienced the first time I cleaned my brand new gun.
I just sent mine in and am waiting to hear back from them.
Again, THANKS
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May 23rd, 2012, 08:38 AM
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#13 |
Join Date: Jan 2010 Location: ca
Posts: 22
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ruger has a terrific warranty despite advertising as no warranty. had my 22/45 replaced for free not too long ago w/o a penny out of pocket.
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May 23rd, 2012, 06:46 PM
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#14 |
Join Date: Apr 2012 Location: S.W. Ohio
Posts: 12
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I had a pleasant experience with Ruger CS myself. Good company to deal with.
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May 23rd, 2012, 07:44 PM
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#15 |
Join Date: Dec 2011 Location: Denver CO
Posts: 171
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Which is why I buy Ruger, Eddie Bauer, and any other brand that stands by their work forever.
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