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SR1911 replacement barrel

This is a discussion on SR1911 replacement barrel within the Gunsmithing forums, part of the Firearm Forum category; Strike up another A+ for Ruger Customer Service!!!!!...


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Old June 8th, 2013, 03:00 PM   #16
 
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Strike up another A+ for Ruger Customer Service!!!!!



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Old June 8th, 2013, 03:09 PM   #17
 
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Wow, that's spectacular!! Pays to ask and be honest!!
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Old June 8th, 2013, 04:18 PM   #18
 
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Quote:
Originally Posted by Tug View Post
OUCH! Buy a new barrel and take it to a gunsmith to have it fitted. If you do send it to Ruger DON'T tell them you were using reloads. It will void any warranty
Isn't honesty the best policy?
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Old June 8th, 2013, 04:29 PM   #19
 
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Wow that is some great customer service. I hope I never have to use it, but if I do I will know it was the best customer service around.
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Old June 8th, 2013, 04:57 PM   #20
 
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SR1911 replacement barrel

Happy to say most of my firearms are Rugers.
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Old June 8th, 2013, 05:18 PM   #21
 
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Thanks for the follow-up report on the barrel issue...seems like Ruger invented the word "Customer Service"!
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Old June 9th, 2013, 06:54 AM   #22
 
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That's not an overpressure load. Looks like a barrel obstruction. As in, a squib load, followed by a full power load.

Just take it to a gunsmith, and get a good fitted barrel. It only costs a little more to go first class.

Glad you weren't hurt.
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Old June 9th, 2013, 08:59 AM   #23
 
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That is OUTSTANDING service by Ruger. Kudos to them. I've been a customer for 49 years now...since my 1st Single-Six.
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Old June 9th, 2013, 09:07 AM   #24
 
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Wow, great customer service.
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Old June 9th, 2013, 10:32 AM   #25
 
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That's awesome! Another reason to love Ruger. They seem to have some of the best customer service. It's actually very smart of them because by accepting the firearm back to fix it, not only does it do good for their company's reputation, but they are also able to monitor quality control, defects, and common problems with their firearms, to then update their line and improve their products.
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Old June 9th, 2013, 08:13 PM   #26
 
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Not to mention the word-of-mouth goodwill they generate when they go, IMHO, over-and-above to deal with an issue like this that most manufacturers would blame on the reloader and deny further warranty service.

Although I have never needed Ruger customer service, stories like this make me confident that when I buy another Ruger, they will stand behind it.
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Old June 10th, 2013, 08:22 PM   #27
 
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Quote:
Originally Posted by jimbuzz View Post
I'm resurrecting this old thread to give props to Ruger customer service. I've been sitting on this swollen barrel problem since March. I was waiting to save for the Wilson barrel (plus gunsmith labor). Friday, just to get a price, I decided to call Ruger. the Service Rep., (Josh D.) asked me what happened and what ammo I used. Wasn't going to lie, (these guys ain't stupid) I said "my own reloads". He put me on hold then came back and told me not too many guys are honest when they call. He emailed me a prepaid shipping label and said they'd fit a new barrel free of charge. I'm not sure if there are many other companies that would go above and beyond like this. BTW I bought the sr1911 used and told him so.
Great to hear how Ruger handled this, Much better than the CS I have received from Smith.
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Old June 14th, 2013, 03:07 PM   #28
 
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SR1911 replacement barrel

UPDATE - Shipped it to Prescott on Tuesday. Just got a return tracking number. Should be in my hands next Tuesday. One week turnaround. I'm truly impressed with Ruger customer service.
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Old June 23rd, 2013, 02:15 PM   #29
 
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Ruger customer service is the best.
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Old July 28th, 2013, 12:32 PM   #30
 
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Quote:
Originally Posted by jimbuzz View Post
I'm resurrecting this old thread to give props to Ruger customer service. I've been sitting on this swollen barrel problem since March. I was waiting to save for the Wilson barrel (plus gunsmith labor). Friday, just to get a price, I decided to call Ruger. the Service Rep., (Josh D.) asked me what happened and what ammo I used. Wasn't going to lie, (these guys ain't stupid) I said "my own reloads". He put me on hold then came back and told me not too many guys are honest when they call. He emailed me a prepaid shipping label and said they'd fit a new barrel free of charge. I'm not sure if there are many other companies that would go above and beyond like this. BTW I bought the sr1911 used and told him so.

All I have to say about this is WOW!

THAT is why I love Ruger.
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